1# Library to Find Best eBook for Read
Author : Dick Lee
Release : 2000
Genre : Customer relations
Kind : eBook
Book Rating : 731/5 ( reviews)
Book Synopsis The Customer Relationship Management Survival Guide by : Dick Lee
Download or read book The Customer Relationship Management Survival Guide written by Dick Lee. This book was released on 2000. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Shaun Belding
Release : 2004
Genre : Business & Economics
Kind : eBook
Book Rating : 304/5 ( reviews)
Book Synopsis Winning with the Customer from Hell by : Shaun Belding
Download or read book Winning with the Customer from Hell written by Shaun Belding. This book was released on 2004. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
Author : Adrian Payne
Release : 2012-07-26
Genre : Business & Economics
Kind : eBook
Book Rating : 176/5 ( reviews)
Book Synopsis Handbook of CRM by : Adrian Payne
Download or read book Handbook of CRM written by Adrian Payne. This book was released on 2012-07-26. Available in PDF, EPUB and Kindle. Book excerpt: Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.
Author :
Release : 2005
Genre : Customer relations
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis Customer Relationship Management by :
Download or read book Customer Relationship Management written by . This book was released on 2005. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kristin L. Anderson
Release : 2001-09-22
Genre : Business & Economics
Kind : eBook
Book Rating : 125/5 ( reviews)
Book Synopsis Customer Relationship Management by : Kristin L. Anderson
Download or read book Customer Relationship Management written by Kristin L. Anderson. This book was released on 2001-09-22. Available in PDF, EPUB and Kindle. Book excerpt: This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.
