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Winning with the Customer from Hell

2004 Business & Economics
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Release : 2004
Genre : Business & Economics
Kind : eBook
Book Rating : 304/5 ( reviews)

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Book Synopsis Winning with the Customer from Hell by : Shaun Belding

Download or read book Winning with the Customer from Hell written by Shaun Belding. This book was released on 2004. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.

Winning with the Employee from Hell

2004 Business & Economics
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Release : 2004
Genre : Business & Economics
Kind : eBook
Book Rating : 339/5 ( reviews)

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Book Synopsis Winning with the Employee from Hell by : Shaun Belding

Download or read book Winning with the Employee from Hell written by Shaun Belding. This book was released on 2004. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This guide helps managers determine which of their problem employees may need a little encouragement, a little direction, a full-fledged attitude adjustment, or to be set free. Managers learn how to work with a myriad of challenging personality types--from those who just can't seem to get the job done to negative, whiny, and uncooperative ones. Employers learn the importance of setting goals, observing and assessing performance, and responding with motivating and nonnegotiable performance standards.

Retail Hell

2010-09-18 Biography & Autobiography
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Release : 2010-09-18
Genre : Biography & Autobiography
Kind : eBook
Book Rating : 763/5 ( reviews)

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Book Synopsis Retail Hell by : Freeman Hall

Download or read book Retail Hell written by Freeman Hall. This book was released on 2010-09-18. Available in PDF, EPUB and Kindle. Book excerpt: From Act I: "I think you left these behind," I said, handing them to her. This happens all the time when women try to return bags they've used. Tampons, lipstick, coins, Tic Tacs, and condoms are the top treasures found. "Greasy" let out a sigh as if I were the problem. "I really don't see what the problem is here. It's none of your business what I keep in my handbag." It is when my commission is at stake! I'm not your Designer Handbag Rental Service! My name is not BagBorrowOrSteal.com! This is a place Freeman Hall, a twenty-year veteran "on the floor," knows well. While delivering side-splitting stories alongside brutally cynical commentary, Freeman recounts his most shocking experiences in Retail Hell. From the time he was attacked by a customer's four-year-old, who grabbed onto his leg like a poodle and wouldn't let go, to the day he found the fitting room walls covered in s**t, Freeman has seen and heard (smelled and felt) it all! Horrifying and hilarious, this behind-the-scenes look at what really goes on at the Big Fancy Stores is rollicking, ready-to-wear wisdom for readers everywhere.

Dealing with the Customer from Hell

2005 Customer relations
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Release : 2005
Genre : Customer relations
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Dealing with the Customer from Hell by : Shaun Belding

Download or read book Dealing with the Customer from Hell written by Shaun Belding. This book was released on 2005. Available in PDF, EPUB and Kindle. Book excerpt: "'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--Jacket.

"A Problem from Hell"

2013-05-14 History
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Release : 2013-05-14
Genre : History
Kind : eBook
Book Rating : 891/5 ( reviews)

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Book Synopsis "A Problem from Hell" by : Samantha Power

Download or read book "A Problem from Hell" written by Samantha Power. This book was released on 2013-05-14. Available in PDF, EPUB and Kindle. Book excerpt: From former UN Ambassador and author of the New York Times bestseller The Education of an Idealist Samantha Power, the Pulitzer Prize-winning book on America's repeated failure to stop genocides around the world In her prizewinning examination of the last century of American history, Samantha Power asks the haunting question: Why do American leaders who vow "never again" repeatedly fail to stop genocide? Power, a professor at the Harvard Kennedy School and the former US Ambassador to the United Nations, draws upon exclusive interviews with Washington's top policymakers, thousands of declassified documents, and her own reporting from modern killing fields to provide the answer. "A Problem from Hell" shows how decent Americans inside and outside government refused to get involved despite chilling warnings, and tells the stories of the courageous Americans who risked their careers and lives in an effort to get the United States to act. A modern classic and "an angry, brilliant, fiercely useful, absolutely essential book" (New Republic), "A Problem from Hell" has forever reshaped debates about American foreign policy. Winner of the Pulitzer Prize Winner of the Robert F. Kennedy Book Award Winner of the National Book Critics Circle Award Winner of the J. Anthony Lukas Book Prize Winner of the Anisfield-Wolf Book Award Winner of the Raphael Lemkin Award

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