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Customer Relationship Management Systems Handbook

2002-07-19 Business & Economics
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Release : 2002-07-19
Genre : Business & Economics
Kind : eBook
Book Rating : 152/5 ( reviews)

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Book Synopsis Customer Relationship Management Systems Handbook by : Duane E. Sharp

Download or read book Customer Relationship Management Systems Handbook written by Duane E. Sharp. This book was released on 2002-07-19. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effective customer relationship (CRM) strategy. It takes readers through the evolution of CRM- from its early beginning to today's sophisticated data warehouse-based systems. Illustrations enhance the textual presentation. Case studies provide insight and lessons-to-be-learned and describe the benefits of successful CRM implementations. The chapter on privacy issues covers the processes companies use to ensure the privacy of their customer data, the last chapter explores the benefits of a well-conceived CRM strategy.

Handbook of CRM

2012-07-26 Business & Economics
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Release : 2012-07-26
Genre : Business & Economics
Kind : eBook
Book Rating : 176/5 ( reviews)

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Book Synopsis Handbook of CRM by : Adrian Payne

Download or read book Handbook of CRM written by Adrian Payne. This book was released on 2012-07-26. Available in PDF, EPUB and Kindle. Book excerpt: Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.

Oracle Siebel CRM 8 Developer's Handbook

2011-04-26 Computers
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Release : 2011-04-26
Genre : Computers
Kind : eBook
Book Rating : 872/5 ( reviews)

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Book Synopsis Oracle Siebel CRM 8 Developer's Handbook by : Alexander Hansal

Download or read book Oracle Siebel CRM 8 Developer's Handbook written by Alexander Hansal. This book was released on 2011-04-26. Available in PDF, EPUB and Kindle. Book excerpt: A practical book and eBook for configuring, automating, and extending Siebel CRM applications.

Customer Relationship Management

2003 Business & Economics
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Release : 2003
Genre : Business & Economics
Kind : eBook
Book Rating : 118/5 ( reviews)

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Book Synopsis Customer Relationship Management by : Judith W. Kincaid

Download or read book Customer Relationship Management written by Judith W. Kincaid. This book was released on 2003. Available in PDF, EPUB and Kindle. Book excerpt: An ETHS graduate of 1962 provides a blueprint for customer relationship management in business and technical organizations.

CRM For Dummies

2017-07-05 Business & Economics
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Release : 2017-07-05
Genre : Business & Economics
Kind : eBook
Book Rating : 979/5 ( reviews)

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Book Synopsis CRM For Dummies by : Lars Helgeson

Download or read book CRM For Dummies written by Lars Helgeson. This book was released on 2017-07-05. Available in PDF, EPUB and Kindle. Book excerpt: Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader's guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses everything from business strategy and HR to sales, marketing, events, and more. Solutions exist for businesses of any size, but how do you know which one is right for you? What features do you need? Do you have the people and processes in place to get the most out of whichever one you choose? This book is designed to help business leaders better understand effective CRM and identify the right solution for their business—but it's about much more than software; effective CRM requires appropriate team structures, intradepartmental collaboration, and process efficiency. Packed with tactics and strategies that will save your company thousands of dollars and man-hours, these chapters answer the most pressing questions that will make the biggest impact on your sales. Building relationships with current and future customers is the critical point of business. This book helps you bring sales, marketing, and operations together to work toward that common goal, and shows you the tools and techniques that make your efforts more effective. Define your market segments, buyer personas, and voice Build an effective internal structure, and choose the right CRM solution Optimize leads and conduct effective email marketing Streamline processes, automate where possible, and employ analytics Your customers are the lifeblood of your company; you need to reach them, engage them, and retain them—without wasting precious time or money. CRM For Dummies gets you up to speed on the latest, most effective CRM tools and techniques to help your business succeed.

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