1# Library to Find Best eBook for Read
Author : Jaquie Scammell
Release : 2018
Genre : Customer services
Kind : eBook
Book Rating : 709/5 ( reviews)
Book Synopsis Creating a Customer Service Mindset by : Jaquie Scammell
Download or read book Creating a Customer Service Mindset written by Jaquie Scammell. This book was released on 2018. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Joe DeRosa
Release : 2016-06-29
Genre :
Kind : eBook
Book Rating : 964/5 ( reviews)
Book Synopsis The Customer Mindset by : Joe DeRosa
Download or read book The Customer Mindset written by Joe DeRosa. This book was released on 2016-06-29. Available in PDF, EPUB and Kindle. Book excerpt: Increase your business's sales while cementing a satisfied customer base with author Joe DeRosa's invaluable new manual, The Customer Mindset. From the moment they decide they have a need for a product to the ping of the cash register when the sale has been made, all buyers navigate a certain minefield of desires, questions, and hesitations. Tap into that mentality by learning how to truly understand your buyers as people-their true motivations, their hopes, and their needs. While not always an easy process, it is one that gets results...and turns a one-time buyer into a lifelong customer. Using easy-to-understand language and plenty of illustrative examples, DeRosa lays out what is needed to increase your revenue growth at an incredible rate-namely, collaboration, product and service enhancements, and marketing and sales improvements. But he also makes sure to tackle the numerous obstacles that often prevent business leaders from achieving their maximum potential, including denial of the need for improvement, a shortage of trust, and the lack of courage. Once you master the art of understanding the buying mentality, the science of selling becomes much easier-and more lucrative.
Author : Jaquie Scammell
Release : 2022-01-01
Genre : Business & Economics
Kind : eBook
Book Rating : 018/5 ( reviews)
Book Synopsis Service Mindset by : Jaquie Scammell
Download or read book Service Mindset written by Jaquie Scammell. This book was released on 2022-01-01. Available in PDF, EPUB and Kindle. Book excerpt: If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works.Jaquie has studied organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.
Author : Bill Price
Release : 2011-09-14
Genre : Business & Economics
Kind : eBook
Book Rating : 394/5 ( reviews)
Book Synopsis The Best Service is No Service by : Bill Price
Download or read book The Best Service is No Service written by Bill Price. This book was released on 2011-09-14. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Author : Shep Hyken
Release : 2013-09-03
Genre : Business & Economics
Kind : eBook
Book Rating : 102/5 ( reviews)
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken. This book was released on 2013-09-03. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
