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Service Mindset

2022-01-01 Business & Economics
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Release : 2022-01-01
Genre : Business & Economics
Kind : eBook
Book Rating : 018/5 ( reviews)

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Book Synopsis Service Mindset by : Jaquie Scammell

Download or read book Service Mindset written by Jaquie Scammell. This book was released on 2022-01-01. Available in PDF, EPUB and Kindle. Book excerpt: If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works.Jaquie has studied organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.

Creating a Customer Service Mindset

2018 Customer services
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Release : 2018
Genre : Customer services
Kind : eBook
Book Rating : 709/5 ( reviews)

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Book Synopsis Creating a Customer Service Mindset by : Jaquie Scammell

Download or read book Creating a Customer Service Mindset written by Jaquie Scammell. This book was released on 2018. Available in PDF, EPUB and Kindle. Book excerpt:

The Serving Mindset

2018-11-06 Business & Economics
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Release : 2018-11-06
Genre : Business & Economics
Kind : eBook
Book Rating : 968/5 ( reviews)

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Book Synopsis The Serving Mindset by : Brock Farnoosh

Download or read book The Serving Mindset written by Brock Farnoosh. This book was released on 2018-11-06. Available in PDF, EPUB and Kindle. Book excerpt: What if you could stop selling altogether and grow your profits? With The Serving Mindset, you’ll learn how to serve, elevate your business success, and feel great about it! Targeted to business owners and entrepreneurs who are very good at what they do but feel guilt and shame around selling and sales and therefore limit their own success and overall possibilities, The Serving Mindset: Stop Selling and Grow Your Business positions selling as serving and takes readers through the process of why and how to acquire this “serving mindset” and put it into practice. For readers who hate sales, The Serving Mindset will help you diagnose the source of the issue, understand how your mindset affects your sales directly, and discover a fresh approach to selling as serving—an essential lesson for enabling any business to explore maximum levels of prosperity. Using case studies as well as the experience of the author and that of her professional-coaching clients, The Serving Mindset is sure to change how readers view selling, serving, and growing. The powerful insights and applications in this book are game-changers for every business owner and entrepreneur who wants to attract and secure ideal customers and premium clients while maintaining integrity to his or her own core values.

Mindset

2007-12-26 Psychology
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Release : 2007-12-26
Genre : Psychology
Kind : eBook
Book Rating : 322/5 ( reviews)

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Book Synopsis Mindset by : Carol S. Dweck

Download or read book Mindset written by Carol S. Dweck. This book was released on 2007-12-26. Available in PDF, EPUB and Kindle. Book excerpt: From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement. “Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence on how we learn and which paths we take in life.”—Bill Gates, GatesNotes “It’s not always the people who start out the smartest who end up the smartest.” After decades of research, world-renowned Stanford University psychologist Carol S. Dweck, Ph.D., discovered a simple but groundbreaking idea: the power of mindset. In this brilliant book, she shows how success in school, work, sports, the arts, and almost every area of human endeavor can be dramatically influenced by how we think about our talents and abilities. People with a fixed mindset—those who believe that abilities are fixed—are less likely to flourish than those with a growth mindset—those who believe that abilities can be developed. Mindset reveals how great parents, teachers, managers, and athletes can put this idea to use to foster outstanding accomplishment. In this edition, Dweck offers new insights into her now famous and broadly embraced concept. She introduces a phenomenon she calls false growth mindset and guides people toward adopting a deeper, truer growth mindset. She also expands the mindset concept beyond the individual, applying it to the cultures of groups and organizations. With the right mindset, you can motivate those you lead, teach, and love—to transform their lives and your own.

The Scout Mindset

2021-04-13 Business & Economics
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Release : 2021-04-13
Genre : Business & Economics
Kind : eBook
Book Rating : 556/5 ( reviews)

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Book Synopsis The Scout Mindset by : Julia Galef

Download or read book The Scout Mindset written by Julia Galef. This book was released on 2021-04-13. Available in PDF, EPUB and Kindle. Book excerpt: "...an engaging and enlightening account from which we all can benefit."—The Wall Street Journal A better way to combat knee-jerk biases and make smarter decisions, from Julia Galef, the acclaimed expert on rational decision-making. When it comes to what we believe, humans see what they want to see. In other words, we have what Julia Galef calls a "soldier" mindset. From tribalism and wishful thinking, to rationalizing in our personal lives and everything in between, we are driven to defend the ideas we most want to believe—and shoot down those we don't. But if we want to get things right more often, argues Galef, we should train ourselves to have a "scout" mindset. Unlike the soldier, a scout's goal isn't to defend one side over the other. It's to go out, survey the territory, and come back with as accurate a map as possible. Regardless of what they hope to be the case, above all, the scout wants to know what's actually true. In The Scout Mindset, Galef shows that what makes scouts better at getting things right isn't that they're smarter or more knowledgeable than everyone else. It's a handful of emotional skills, habits, and ways of looking at the world—which anyone can learn. With fascinating examples ranging from how to survive being stranded in the middle of the ocean, to how Jeff Bezos avoids overconfidence, to how superforecasters outperform CIA operatives, to Reddit threads and modern partisan politics, Galef explores why our brains deceive us and what we can do to change the way we think.

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