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Total Quality Management In The Public Sector

1994-02-01 Business & Economics
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Release : 1994-02-01
Genre : Business & Economics
Kind : eBook
Book Rating : 029/5 ( reviews)

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Book Synopsis Total Quality Management In The Public Sector by : Morgan, Colin

Download or read book Total Quality Management In The Public Sector written by Morgan, Colin. This book was released on 1994-02-01. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Total Quality Management in Government

1993-04-02 Business & Economics
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Release : 1993-04-02
Genre : Business & Economics
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Total Quality Management in Government by : Steven Cohen

Download or read book Total Quality Management in Government written by Steven Cohen. This book was released on 1993-04-02. Available in PDF, EPUB and Kindle. Book excerpt: By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.

New Public Management in Africa

2021-10-25 Business & Economics
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Release : 2021-10-25
Genre : Business & Economics
Kind : eBook
Book Rating : 814/5 ( reviews)

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Book Synopsis New Public Management in Africa by : Robert E. Hinson

Download or read book New Public Management in Africa written by Robert E. Hinson. This book was released on 2021-10-25. Available in PDF, EPUB and Kindle. Book excerpt: This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.

Total Quality Management (Tqm)

2008-08-05 Reference
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Release : 2008-08-05
Genre : Reference
Kind : eBook
Book Rating : 898/5 ( reviews)

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Book Synopsis Total Quality Management (Tqm) by : R. Ashley Rawlins

Download or read book Total Quality Management (Tqm) written by R. Ashley Rawlins. This book was released on 2008-08-05. Available in PDF, EPUB and Kindle. Book excerpt: This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented. This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.

The TQM Journal, 23

2011 Electronic books
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Release : 2011
Genre : Electronic books
Kind : eBook
Book Rating : 029/5 ( reviews)

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Book Synopsis The TQM Journal, 23 by : Lars Witell

Download or read book The TQM Journal, 23 written by Lars Witell. This book was released on 2011. Available in PDF, EPUB and Kindle. Book excerpt: This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attractive quality was introduced to the Western world through the 1984 paper entitled OC Attractive Quality and Must-Be QualityOCO by Professor Noriaki Kano and his colleagues (Kano et al., 1984). This e-book aims to encourage research on the theory of attractive quality to enter a new phase of development. It especially calls for empirical investigations into the use and application of the Kano model and theoretical development of the theory of attractive quality. This e-book spans a wide range of topics, from further extensions of the Kano methodology and new approaches to the classification of quality attributes, to lifecycles of quality attributes and the theory of attractive quality."

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