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The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance

2013-12-06 Business & Economics
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Release : 2013-12-06
Genre : Business & Economics
Kind : eBook
Book Rating : 827/5 ( reviews)

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Book Synopsis The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance by : Linden Brown

Download or read book The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance written by Linden Brown. This book was released on 2013-12-06. Available in PDF, EPUB and Kindle. Book excerpt: What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization. Dr. Linden R. Brown is chairman and co-founder of MarketCulture Strategies Inc. Christopher Brown is the former marketing director for Hewlett-Packard for the South Pacific and is presently a Silicon Valley-based sales and marketing consultant.

Thrive

2021-01-26
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Release : 2021-01-26
Genre :
Kind : eBook
Book Rating : 073/5 ( reviews)

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Book Synopsis Thrive by : Andrew Freedman

Download or read book Thrive written by Andrew Freedman. This book was released on 2021-01-26. Available in PDF, EPUB and Kindle. Book excerpt: Thrive provides leaders with a clear blueprint for building a high-performance culture. Drawing on extensive experience in change management, organizational development, and performance consulting, Andrew Freedman and Paul Elliott share their systematic approach, known as the Exemplary Performance System (EPS), in a way that enables leaders to take immediate action to shift workforce engagement and performance. Thrive teaches leaders how to create clarity and alignment around what high performance looks like and how to replicate it at scale, identify and eliminate barriers to performance excellence, effectively align individual and team priorities with those of the company, and build organizational systems and processes that accelerate business and financial results.

The Customer Culture Imperative

2014 Consumer satisfaction
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Release : 2014
Genre : Consumer satisfaction
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis The Customer Culture Imperative by : Linden Brown

Download or read book The Customer Culture Imperative written by Linden Brown. This book was released on 2014. Available in PDF, EPUB and Kindle. Book excerpt: Unlocking the secrets used by Amazon; Virgin; Apple; Starbucks; and salesforce.com; this groundbreaking guide reveals the key disciplines of customer culture that consistently predict enhanced; sustainable business results. --

Designing Future-Oriented Airline Businesses

2016-04-22 Business & Economics
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Release : 2016-04-22
Genre : Business & Economics
Kind : eBook
Book Rating : 166/5 ( reviews)

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Book Synopsis Designing Future-Oriented Airline Businesses by : Nawal K. Taneja

Download or read book Designing Future-Oriented Airline Businesses written by Nawal K. Taneja. This book was released on 2016-04-22. Available in PDF, EPUB and Kindle. Book excerpt: Designing Future-Oriented Airline Businesses is the eighth Ashgate book by Nawal K. Taneja to address the ongoing challenges and opportunities facing all generations of airlines. Firstly, it challenges and encourages airline managements to take a deeper dive into new ways of doing business. Secondly, it provides a framework for identifying and developing strategies and capabilities, as well as executing them efficiently and effectively, to change the focus from cost reduction to revenue enhancement and from competitive advantage to comparative advantage. Based on the author’s own extensive experience and ongoing work in the global airline industry, as well as through a synthesis of leading business practices both inside and outside of the industry, Designing Future-Oriented Airline Businesses sets out to demystify numerous concepts being discussed within the airline industry and to facilitate managements to identify and articulate the boundaries of their business models. It provides material from which managements can set about answering the key questions, especially with respect to strategies, capabilities and execution, and pursue an effective redesign of their business. As with the author’s previous books, the primary audience is senior-level practitioners of differing generations of airlines worldwide as well as related businesses. The material presented continues to be at a pragmatic level, not an academic exercise, to lead managements to ask themselves and their teams some critical thought-provoking questions.

The Service Culture Handbook

2017-03-23
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Release : 2017-03-23
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Kind : eBook
Book Rating : 003/5 ( reviews)

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Book Synopsis The Service Culture Handbook by : Jeff Toister

Download or read book The Service Culture Handbook written by Jeff Toister. This book was released on 2017-03-23. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute

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