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The Best I. T. Service Delivery BOOK EVER!

2008-09-01 Computers
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Release : 2008-09-01
Genre : Computers
Kind : eBook
Book Rating : 320/5 ( reviews)

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Book Synopsis The Best I. T. Service Delivery BOOK EVER! by : Erick Simpson

Download or read book The Best I. T. Service Delivery BOOK EVER! written by Erick Simpson. This book was released on 2008-09-01. Available in PDF, EPUB and Kindle. Book excerpt: The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.

Contemporary IT Service Delivery in Enterprise

2019-06-07
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Release : 2019-06-07
Genre :
Kind : eBook
Book Rating : 187/5 ( reviews)

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Book Synopsis Contemporary IT Service Delivery in Enterprise by : Prafull Verma

Download or read book Contemporary IT Service Delivery in Enterprise written by Prafull Verma. This book was released on 2019-06-07. Available in PDF, EPUB and Kindle. Book excerpt: With radical change in the technology landscape in every enterprise, the inherent IT services embedded in anything and everything that happens in the business, a rapid shift is required to manage and deliver IT services. While legacy systems continue to function and need to be managed by traditional methods, a forward thinking approach is required to manage delivery of services for emerging technologies. This handbook is targeted at service delivery managers in the "service provider" organization but would also be very useful to internal service managers, provided they think of enterprise IT service consumers as customers. It would also greatly benefit IT generalists who may not be directly managing the delivery of services but contributing to or want to understand the subject.

Customer Service Delivery

2006-02-02 Business & Economics
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Release : 2006-02-02
Genre : Business & Economics
Kind : eBook
Book Rating : 109/5 ( reviews)

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Book Synopsis Customer Service Delivery by : Lawrence Fogli

Download or read book Customer Service Delivery written by Lawrence Fogli. This book was released on 2006-02-02. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.

The Best I. T. Sales and Marketing BOOK EVER! -

2007 Computers
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Release : 2007
Genre : Computers
Kind : eBook
Book Rating : 313/5 ( reviews)

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Book Synopsis The Best I. T. Sales and Marketing BOOK EVER! - by : Erick Simpson

Download or read book The Best I. T. Sales and Marketing BOOK EVER! - written by Erick Simpson. This book was released on 2007. Available in PDF, EPUB and Kindle. Book excerpt: Simpson focuses squarely on one of the most challenging aspects of running a successful I.T. Drawing upon MSP University's experience in helping partners across the country transition to an annuity-based, proactive managed service delivery model, each phase of the I.T.

The Guide to a Successful Managed Services Practice

2006-08-01 Computers
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Release : 2006-08-01
Genre : Computers
Kind : eBook
Book Rating : 306/5 ( reviews)

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Book Synopsis The Guide to a Successful Managed Services Practice by : Erick Simpson

Download or read book The Guide to a Successful Managed Services Practice written by Erick Simpson. This book was released on 2006-08-01. Available in PDF, EPUB and Kindle. Book excerpt: The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!

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