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Customer Service Delivery

2006-02-02 Business & Economics
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Release : 2006-02-02
Genre : Business & Economics
Kind : eBook
Book Rating : 109/5 ( reviews)

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Book Synopsis Customer Service Delivery by : Lawrence Fogli

Download or read book Customer Service Delivery written by Lawrence Fogli. This book was released on 2006-02-02. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.

Define and Deliver Exceptional Customer Service

2020-12 Business & Economics
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Release : 2020-12
Genre : Business & Economics
Kind : eBook
Book Rating : 697/5 ( reviews)

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Book Synopsis Define and Deliver Exceptional Customer Service by : Kelly Henry

Download or read book Define and Deliver Exceptional Customer Service written by Kelly Henry. This book was released on 2020-12. Available in PDF, EPUB and Kindle. Book excerpt: This book is not just about customer service. It's about how to run a business. It doesn't matter the business size or type because treating customers should be the same. It should be exceptional.

Customer Service Delivery in Africa

2024-02-26 Business & Economics
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Release : 2024-02-26
Genre : Business & Economics
Kind : eBook
Book Rating : 292/5 ( reviews)

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Book Synopsis Customer Service Delivery in Africa by : Robert Ebo Hinson

Download or read book Customer Service Delivery in Africa written by Robert Ebo Hinson. This book was released on 2024-02-26. Available in PDF, EPUB and Kindle. Book excerpt: Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.

Strategic Innovations in Customer Service Delivery

2024-06-06 Business & Economics
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Release : 2024-06-06
Genre : Business & Economics
Kind : eBook
Book Rating : 568/5 ( reviews)

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Book Synopsis Strategic Innovations in Customer Service Delivery by : Lewis Kimutai Cheruiyot

Download or read book Strategic Innovations in Customer Service Delivery written by Lewis Kimutai Cheruiyot. This book was released on 2024-06-06. Available in PDF, EPUB and Kindle. Book excerpt: TOPICS IN THE BOOK Innovation Strategies and Performance of Tea Firms: A Case Study of James Finlay (Kenya) Limited Unlocking Potential: The Strategic Advantage of Neurodiversity in the Workplace Technological Standards for Interoperable Toll Collection: A Framework for Seamless Integration Impact of Service Quality Dimensions on Citizens’ Satisfaction with Land Services in Rwanda

The Best I. T. Service Delivery BOOK EVER!

2008-09-01 Computers
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Release : 2008-09-01
Genre : Computers
Kind : eBook
Book Rating : 320/5 ( reviews)

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Book Synopsis The Best I. T. Service Delivery BOOK EVER! by : Erick Simpson

Download or read book The Best I. T. Service Delivery BOOK EVER! written by Erick Simpson. This book was released on 2008-09-01. Available in PDF, EPUB and Kindle. Book excerpt: The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.

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