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The 8 Laws Of Customer-Focused Leadership

2024-07-02 Business & Economics
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Release : 2024-07-02
Genre : Business & Economics
Kind : eBook
Book Rating : 966/5 ( reviews)

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Book Synopsis The 8 Laws Of Customer-Focused Leadership by : Blake Morgan

Download or read book The 8 Laws Of Customer-Focused Leadership written by Blake Morgan. This book was released on 2024-07-02. Available in PDF, EPUB and Kindle. Book excerpt: A leadership playbook for making customer experience a core aspect of your business. In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how: C.reate a customer experience mindset. eX.ceed longterm profit expectations by focusing on both short term and long term profits. L.ay out your customer experience strategy creation and stick to it. E.mbark on your 90 day get started plan. A.nticipate the future by being a customer experience futurist. D.on’t forget that employees are customers too. E.valuate success and measure what can be measured. R.eaffirm the priority - keep CX front and center. Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!

The 8 Laws of Customer-Focused Leadership

2024-07-02
Download The 8 Laws of Customer-Focused Leadership PDF Online Free

Author :
Release : 2024-07-02
Genre :
Kind : eBook
Book Rating : 956/5 ( reviews)

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Book Synopsis The 8 Laws of Customer-Focused Leadership by : Blake Morgan

Download or read book The 8 Laws of Customer-Focused Leadership written by Blake Morgan. This book was released on 2024-07-02. Available in PDF, EPUB and Kindle. Book excerpt: Finally, a playbook for leaders of all types on how to build and maintain a relentless focus on the customer into your organization's DNA.

The Customer of the Future

2019-10-29 Business & Economics
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Release : 2019-10-29
Genre : Business & Economics
Kind : eBook
Book Rating : 649/5 ( reviews)

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Book Synopsis The Customer of the Future by : Blake Morgan

Download or read book The Customer of the Future written by Blake Morgan. This book was released on 2019-10-29. Available in PDF, EPUB and Kindle. Book excerpt: With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increas­ing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!

Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture

2019-03-10 Business & Economics
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Release : 2019-03-10
Genre : Business & Economics
Kind : eBook
Book Rating : 669/5 ( reviews)

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Book Synopsis Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture by : Sydney Brouwer

Download or read book Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture written by Sydney Brouwer. This book was released on 2019-03-10. Available in PDF, EPUB and Kindle. Book excerpt: Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To achieve this, all sorts of methods are used to take the customer experience to the next level. However, too little attention is paid to one key aspect: leadership.In this book, Sydney Brouwer links customer-centricity and leadership. He zooms in on the role of the leader. After all, as a leader you are responsible for creating a culture that encourages everyone to understand and act on the interest of the customer. What should a leader do to make customer experience a priority for everyone in the organization? How can he enable and encourage customer-centric behavior? By using inspiring cases and examples from companies like Disney, citizenM and BMW, Sydney takes you on a journey along eight principles that will help leaders build a customer-centric culture. A culture that creates enthusiastic customers and employees.

Principle-Centered Leadership

2009-12-02 Self-Help
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Release : 2009-12-02
Genre : Self-Help
Kind : eBook
Book Rating : 597/5 ( reviews)

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Book Synopsis Principle-Centered Leadership by : Stephen R. Covey

Download or read book Principle-Centered Leadership written by Stephen R. Covey. This book was released on 2009-12-02. Available in PDF, EPUB and Kindle. Book excerpt: An inspirational and practical guide to leadership from the New York Times–bestselling author of The 7 Habits of Highly Effective People. Covey, named one of Time magazine’s 25 Most Influential Americans, is a renowned authority on leadership, whose insightful advice has helped millions. In his follow-up to The 7 Habits of Highly Effective People, he poses these fundamental questions: How do we as individuals and organizations survive and thrive amid tremendous change? Why are efforts to improve falling so short in real results? How do we unleash the creativity, talent, and energy within ourselves and others? Is it realistic to believe that balance among personal and professional life is possible? The key to dealing with the challenges that we face is to identify a principle-centered core within ourselves and our institutions. In Principle-Centered Leadership, Covey outlines a long-term, inside-out approach to developing people and organizations. Offering insights and guidelines on how to apply these principles both at work and at home, Covey posits that these steps will lead not only to an increase in productivity and quality of work, but also to a new appreciation of personal and professional relationships as we strive to enjoy a more balanced, rewarding, and ultimately more effective life. “There seems to be no limit to the number of writers offering answers to the great perplexities of life. Covey, however, is the North Star in this field . . . without hesitation, strongly recommended.” —Library Journal

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