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Service Operations Management eBook_o4

2012-08-07 Business & Economics
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Release : 2012-08-07
Genre : Business & Economics
Kind : eBook
Book Rating : 490/5 ( reviews)

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Book Synopsis Service Operations Management eBook_o4 by : Robert Johnston

Download or read book Service Operations Management eBook_o4 written by Robert Johnston. This book was released on 2012-08-07. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Service Operations Management

2005 Business & Economics
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Release : 2005
Genre : Business & Economics
Kind : eBook
Book Rating : 674/5 ( reviews)

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Book Synopsis Service Operations Management by : Robert Johnston

Download or read book Service Operations Management written by Robert Johnston. This book was released on 2005. Available in PDF, EPUB and Kindle. Book excerpt: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

Service Operations Management, Second Edition

2018-06-29 Business & Economics
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Release : 2018-06-29
Genre : Business & Economics
Kind : eBook
Book Rating : 945/5 ( reviews)

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Book Synopsis Service Operations Management, Second Edition by : David W. Parker

Download or read book Service Operations Management, Second Edition written by David W. Parker. This book was released on 2018-06-29. Available in PDF, EPUB and Kindle. Book excerpt: Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

Service And Operations Management

2017-12-26 Business & Economics
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Release : 2017-12-26
Genre : Business & Economics
Kind : eBook
Book Rating : 461/5 ( reviews)

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Book Synopsis Service And Operations Management by : Cengiz Haksever

Download or read book Service And Operations Management written by Cengiz Haksever. This book was released on 2017-12-26. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].

Service Operations Management

1982-01-01 Business & Economics
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Release : 1982-01-01
Genre : Business & Economics
Kind : eBook
Book Rating : 152/5 ( reviews)

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Book Synopsis Service Operations Management by : James A. Fitzsimmons

Download or read book Service Operations Management written by James A. Fitzsimmons. This book was released on 1982-01-01. Available in PDF, EPUB and Kindle. Book excerpt: Includes index.

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