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Service And Operations Management

2017-12-26 Business & Economics
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Release : 2017-12-26
Genre : Business & Economics
Kind : eBook
Book Rating : 461/5 ( reviews)

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Book Synopsis Service And Operations Management by : Cengiz Haksever

Download or read book Service And Operations Management written by Cengiz Haksever. This book was released on 2017-12-26. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].

Service Operations Management eBook_o4

2012-08-07 Business & Economics
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Release : 2012-08-07
Genre : Business & Economics
Kind : eBook
Book Rating : 490/5 ( reviews)

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Book Synopsis Service Operations Management eBook_o4 by : Robert Johnston

Download or read book Service Operations Management eBook_o4 written by Robert Johnston. This book was released on 2012-08-07. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Public Service Operations Management

2015-07-30 Business & Economics
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Release : 2015-07-30
Genre : Business & Economics
Kind : eBook
Book Rating : 951/5 ( reviews)

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Book Synopsis Public Service Operations Management by : Zoe J. Radnor

Download or read book Public Service Operations Management written by Zoe J. Radnor. This book was released on 2015-07-30. Available in PDF, EPUB and Kindle. Book excerpt: How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Service Operations Management, Second Edition

2018-06-29 Business & Economics
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Release : 2018-06-29
Genre : Business & Economics
Kind : eBook
Book Rating : 945/5 ( reviews)

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Book Synopsis Service Operations Management, Second Edition by : David W. Parker

Download or read book Service Operations Management, Second Edition written by David W. Parker. This book was released on 2018-06-29. Available in PDF, EPUB and Kindle. Book excerpt: Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

Successful Service Operations Management

2006 Customer services
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Release : 2006
Genre : Customer services
Kind : eBook
Book Rating : 472/5 ( reviews)

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Book Synopsis Successful Service Operations Management by : Richard Metters

Download or read book Successful Service Operations Management written by Richard Metters. This book was released on 2006. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.

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