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Service Excellence in Tourism and Hospitality

2021-01-20 Business & Economics
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Release : 2021-01-20
Genre : Business & Economics
Kind : eBook
Book Rating : 949/5 ( reviews)

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Book Synopsis Service Excellence in Tourism and Hospitality by : K. Thirumaran

Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran. This book was released on 2021-01-20. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Service Excellence in Tourism and Hospitality

2021-12 Business & Economics
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Release : 2021-12
Genre : Business & Economics
Kind : eBook
Book Rating : 182/5 ( reviews)

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Book Synopsis Service Excellence in Tourism and Hospitality by : Sophea Tieng

Download or read book Service Excellence in Tourism and Hospitality written by Sophea Tieng. This book was released on 2021-12. Available in PDF, EPUB and Kindle. Book excerpt: Service excellence is about delivering to the customer expectation, and then meeting and slightly exceeding that expectation. Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. This book analyses important drivers of service excellence in the tourism and hospitality industry. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Customer Service in Tourism and Hospitality

2017-09-30 Business & Economics
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Release : 2017-09-30
Genre : Business & Economics
Kind : eBook
Book Rating : 471/5 ( reviews)

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Book Synopsis Customer Service in Tourism and Hospitality by : Simon Hudson

Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson. This book was released on 2017-09-30. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

Empowerment: HR Strategies for Service Excellence

2012-05-16 Business & Economics
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Release : 2012-05-16
Genre : Business & Economics
Kind : eBook
Book Rating : 832/5 ( reviews)

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Book Synopsis Empowerment: HR Strategies for Service Excellence by : Conrad Lashley

Download or read book Empowerment: HR Strategies for Service Excellence written by Conrad Lashley. This book was released on 2012-05-16. Available in PDF, EPUB and Kindle. Book excerpt: 'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

Achieving Service Excellence

2013-11-20 Business & Economics
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Release : 2013-11-20
Genre : Business & Economics
Kind : eBook
Book Rating : 453/5 ( reviews)

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Book Synopsis Achieving Service Excellence by : C. M. Chang

Download or read book Achieving Service Excellence written by C. M. Chang. This book was released on 2013-11-20. Available in PDF, EPUB and Kindle. Book excerpt: As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

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