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Customer Service in Tourism and Hospitality

2017-09-30 Business & Economics
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Release : 2017-09-30
Genre : Business & Economics
Kind : eBook
Book Rating : 471/5 ( reviews)

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Book Synopsis Customer Service in Tourism and Hospitality by : Simon Hudson

Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson. This book was released on 2017-09-30. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

Contact

1994 Hospitality industry
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Release : 1994
Genre : Hospitality industry
Kind : eBook
Book Rating : 160/5 ( reviews)

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Book Synopsis Contact by : Donald M. Davidoff

Download or read book Contact written by Donald M. Davidoff. This book was released on 1994. Available in PDF, EPUB and Kindle. Book excerpt: For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.

Service Excellence in Tourism and Hospitality

2021-01-20 Business & Economics
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Release : 2021-01-20
Genre : Business & Economics
Kind : eBook
Book Rating : 949/5 ( reviews)

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Book Synopsis Service Excellence in Tourism and Hospitality by : K. Thirumaran

Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran. This book was released on 2021-01-20. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Customer Service for Hospitality and Tourism

2022-03-20 Business & Economics
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Release : 2022-03-20
Genre : Business & Economics
Kind : eBook
Book Rating : 150/5 ( reviews)

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Book Synopsis Customer Service for Hospitality and Tourism by : Simon Hudson

Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson. This book was released on 2022-03-20. Available in PDF, EPUB and Kindle. Book excerpt: A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.

Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry

2016-10-31 Business & Economics
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Release : 2016-10-31
Genre : Business & Economics
Kind : eBook
Book Rating : 559/5 ( reviews)

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Book Synopsis Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry by : Vasant, Pandian

Download or read book Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry written by Vasant, Pandian. This book was released on 2016-10-31. Available in PDF, EPUB and Kindle. Book excerpt: The application of holistic optimization methods in the tourism, travel, and hospitality industry has improved customer service and business strategies within the field. By utilizing new technologies and optimization techniques, it is becoming easier to troubleshoot problematic areas within the travel industry. The Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry features innovative technologies being utilized in the management of hotels and tourist attractions. Highlighting empirical research on the optimization of the travel and hospitality industry through the use of algorithms and information technology, this book is a critical reference source for managers, decision makers, executives, tourists, agents, researchers, economists, and hotel staff members.

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