1# Library to Find Best eBook for Read
Author : Lynn Jurewicz And Todd Cutler
Release : 2009
Genre : Customer services
Kind : eBook
Book Rating : 797/5 ( reviews)
Book Synopsis High Tech High Touch - Library Customer Service Through Technology by : Lynn Jurewicz And Todd Cutler
Download or read book High Tech High Touch - Library Customer Service Through Technology written by Lynn Jurewicz And Todd Cutler. This book was released on 2009. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lynn Jurewicz
Release : 2003-07-28
Genre : Computers
Kind : eBook
Book Rating : 600/5 ( reviews)
Book Synopsis High Tech, High Touch by : Lynn Jurewicz
Download or read book High Tech, High Touch written by Lynn Jurewicz. This book was released on 2003-07-28. Available in PDF, EPUB and Kindle. Book excerpt: High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions—based on digital libraries, portals, e-mail notifications, and database interfaces to the web—to solve everyday public library problems.
Author :
Release : 2003
Genre :
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis High tech, high by :
Download or read book High tech, high written by . This book was released on 2003. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Micah Solomon
Release : 2012-05-26
Genre : Business & Economics
Kind : eBook
Book Rating : 906/5 ( reviews)
Book Synopsis High-Tech, High-Touch Customer Service by : Micah Solomon
Download or read book High-Tech, High-Touch Customer Service written by Micah Solomon. This book was released on 2012-05-26. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentùlashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveùand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: ò Six major customer trends and what they mean for your business ò Eight unbreakable rules for social media customer service ò How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content ò The rising power of self-serviceùand how to design it properly ò How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideùonline and off.
Author : G. Edward Evans
Release : 2010-11-11
Genre : Language Arts & Disciplines
Kind : eBook
Book Rating : 901/5 ( reviews)
Book Synopsis Introduction to Technical Services by : G. Edward Evans
Download or read book Introduction to Technical Services written by G. Edward Evans. This book was released on 2010-11-11. Available in PDF, EPUB and Kindle. Book excerpt: Used in library schools worldwide, this standard text provides students with a thorough understanding of technical services. Updated and expanded, the eighth edition further emphasizes the rapidly changing environment in which technical services are conducted. The book covers all aspects of the field—from acquisitions to managing the cataloging department—with five new chapters. "Technical Services Issues" includes material related to physical space needs; "E-resources Issues" examines how the growth of e-materials impact technical services work; "Copy Cataloging" reflects the ever increasing need to be more efficient and also to save limited funds for technical services activities; "Overview and Decisions" addresses the issue of why and how the local OPAC has become a gateway to the universe of knowledge; and "Processing Materials" covers the activities involved in making sure items that go into a library's collection are properly identified as belonging to the library and where the item is physically located in the collection. All other chapters have been extensively rewritten and updated to reflect 2010 technical service functions and activities. Complete with helpful illustrations, statistics, and study guide questions, this text is a must for library and information science students!
