Share

High-Tech, High-Touch Customer Service

2012-05-26 Business & Economics
Download High-Tech, High-Touch Customer Service PDF Online Free

Author :
Release : 2012-05-26
Genre : Business & Economics
Kind : eBook
Book Rating : 906/5 ( reviews)

GET EBOOK


Book Synopsis High-Tech, High-Touch Customer Service by : Micah Solomon

Download or read book High-Tech, High-Touch Customer Service written by Micah Solomon. This book was released on 2012-05-26. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentùlashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveùand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: ò Six major customer trends and what they mean for your business ò Eight unbreakable rules for social media customer service ò How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content ò The rising power of self-serviceùand how to design it properly ò How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideùonline and off.

High Tech High Touch - Library Customer Service Through Technology

2009 Customer services
Download High Tech High Touch - Library Customer Service Through Technology PDF Online Free

Author :
Release : 2009
Genre : Customer services
Kind : eBook
Book Rating : 797/5 ( reviews)

GET EBOOK


Book Synopsis High Tech High Touch - Library Customer Service Through Technology by : Lynn Jurewicz And Todd Cutler

Download or read book High Tech High Touch - Library Customer Service Through Technology written by Lynn Jurewicz And Todd Cutler. This book was released on 2009. Available in PDF, EPUB and Kindle. Book excerpt:

High Tech, High Touch

2003-07-28 Computers
Download High Tech, High Touch PDF Online Free

Author :
Release : 2003-07-28
Genre : Computers
Kind : eBook
Book Rating : 600/5 ( reviews)

GET EBOOK


Book Synopsis High Tech, High Touch by : Lynn Jurewicz

Download or read book High Tech, High Touch written by Lynn Jurewicz. This book was released on 2003-07-28. Available in PDF, EPUB and Kindle. Book excerpt: High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions—based on digital libraries, portals, e-mail notifications, and database interfaces to the web—to solve everyday public library problems.

Blackwell's Five-Minute Veterinary Practice Management Consult

2006-08-30 Medical
Download Blackwell's Five-Minute Veterinary Practice Management Consult PDF Online Free

Author :
Release : 2006-08-30
Genre : Medical
Kind : eBook
Book Rating : 846/5 ( reviews)

GET EBOOK


Book Synopsis Blackwell's Five-Minute Veterinary Practice Management Consult by : Lowell Ackerman

Download or read book Blackwell's Five-Minute Veterinary Practice Management Consult written by Lowell Ackerman. This book was released on 2006-08-30. Available in PDF, EPUB and Kindle. Book excerpt: Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!

How Can I Help You?

2013-04-25 Business & Economics
Download How Can I Help You? PDF Online Free

Author :
Release : 2013-04-25
Genre : Business & Economics
Kind : eBook
Book Rating : 141/5 ( reviews)

GET EBOOK


Book Synopsis How Can I Help You? by : Debashis Sarkar

Download or read book How Can I Help You? written by Debashis Sarkar. This book was released on 2013-04-25. Available in PDF, EPUB and Kindle. Book excerpt: Customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for the consumer. With a ring side view to customer service, Debashis Sarkar—author, thought leader, and practitioner, who has held leadership positions with Unilever, Coca Cola, ICICI Bank, and now Standard Chartered—shares valuable observations about customer service excellence. How Can I Help You? hands you the strategies and tactics to retain and nurture your customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples, this book is an essential read for every modern professional.

You may also like...