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Diagnostic Uncertainty and Insurance in Credence Goods Markets

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Release : 2020
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Book Synopsis Diagnostic Uncertainty and Insurance in Credence Goods Markets by : Loukas Balafoutas

Download or read book Diagnostic Uncertainty and Insurance in Credence Goods Markets written by Loukas Balafoutas. This book was released on 2020. Available in PDF, EPUB and Kindle. Book excerpt: Credence goods markets - like health care or repair services - with their informational asymmetries between expert sellers and uninformed customers are prone to fraudulent behavior of sellers and resulting market inefficiencies. Only little is known so far about how diagnostic uncertainty of sellers affects market outcomes, and how one widespread feature of such markets, insurance on the customer side, interacts with the degree of diagnostic uncertainty. We present a model that analyzes the effects of both diagnostic uncertainty and insurance in a unified framework and we test the model's predictions in lab experiments. Both in theory and in the experiment diagnostic uncertainty increases the rate of incorrect service provision and leads to less trade, thus reducing efficiency. In theory, insurance also increases the provision of incorrect services, but at the same time it also increases the volume of trade leading to an ambiguous net effect on welfare. In the experiments the net effect of insurance coverage on efficiency turns out to be negative. We also find an important interaction effect: if consumers are insured, experts invest less in diagnostic precision.

Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets

Download Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets PDF Online Free

Author :
Release : 2020
Genre :
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets by : Loukas Balafoutas

Download or read book Diagnostic Uncertainty and Insurance Coverage in Credence Goods Markets written by Loukas Balafoutas. This book was released on 2020. Available in PDF, EPUB and Kindle. Book excerpt: Credence goods markets - like for health care or repair services - with their informational asymmetries between sellers and customers are prone to fraudulent behavior of sellers and resulting market inefficiencies. We present the first model that considers both diagnostic uncertainty of sellers and the effects of insurance coverage of consumers in a unified framework. We test the model's predictions in a laboratory experiment. Both in theory and in the experiment diagnostic uncertainty decreases the rate of efficient service provision and leads to less trade. In theory, insurance also decreases the rate of efficient service provision, but at the same time it also increases the volume of trade, leading to an ambiguous net effect on welfare. In the experiment, the net effect of insurance coverage on efficiency turns out to be positive. We also uncover an important interaction effect: if consumers are insured, experts invest less in diagnostic precision. We discuss policy implications of our results.

Serving Consumers in an Uncertain World

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Release : 2023
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Book Synopsis Serving Consumers in an Uncertain World by : Loukas Balafoutas

Download or read book Serving Consumers in an Uncertain World written by Loukas Balafoutas. This book was released on 2023. Available in PDF, EPUB and Kindle. Book excerpt: Credence goods markets are prone to fraudulent behavior and market inefficiencies due to informational asymmetries between sellers and customers. We examine experimentally the effects of diagnostic uncertainty and insurance coverage on the information acquisition and provision decisions by sellers and the trading decisions by consumers. Our results reveal that diagnostic uncertainty is a major source of inefficiency by decreasing efficient service provision. Insurance coverage has a positive net effect on market efficiency, despite making information acquisition and efficient service provision less likely. We also examine the role of -s and of sellers' prosociality in shaping service provision and information acquisition.

Uncertainty and Reputation Effects in Credence Goods Markets

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Release : 2023
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Book Synopsis Uncertainty and Reputation Effects in Credence Goods Markets by : Dustin Tracy

Download or read book Uncertainty and Reputation Effects in Credence Goods Markets written by Dustin Tracy. This book was released on 2023. Available in PDF, EPUB and Kindle. Book excerpt: Credence-goods experiments have focused on stylized settings in which experts can perfectly identify the buyer's best option and that option works without fail. However, in nature, credence goods involve uncertainties that complicate assessing the quality of service and advice. We introduce two sources of uncertainty. The first is diagnostic uncertainty; experts receive a noisy signal of buyer type so might make an 'honest' mistake when advising what is in buyers' best interests. The second is service uncertainty; the services available to the buyers do not always work. Both sources of uncertainty make detection of expert dishonesty more difficult, so are hypothesized to increase dishonesty by experts and decrease buyers' trust (willingness to consult experts for advice and to follow expert advice) - decreasing efficiency of the interactions. We also analyze how buyers use ratings and whether ratings restrain dishonesty and attenuate distrust by creating reliable reputations. In contrast to hypotheses, we find that uncertainty has no effect on honesty and increases trust; additionally, ratings do not improve efficiency of the transactions under uncertainty - in part due to buyers' tendency to 'shoot the messenger' (give low ratings) when they buy service that does not work due to bad luck, and to give experts the 'benefit of the doubt' (high ratings) when they buy service that may have been intentionally overprovided (not in the buyer's best interest).

Uncertainty and Reputation Effects in Credence Goods Markets

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Release : 2021
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Book Synopsis Uncertainty and Reputation Effects in Credence Goods Markets by : Eric Schniter

Download or read book Uncertainty and Reputation Effects in Credence Goods Markets written by Eric Schniter. This book was released on 2021. Available in PDF, EPUB and Kindle. Book excerpt:

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