Achieving Service Excellence

2013-11-20 Business & Economics

Author : C. M. Chang
Release : 2013-11-20
Genre : Business & Economics
Kind : eBook
Book Rating : 453/5 ( reviews)

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Book Synopsis Achieving Service Excellence by : C. M. Chang

Download or read book Achieving Service Excellence written by C. M. Chang. This book was released on 2013-11-20. Available in PDF, EPUB and Kindle. Book excerpt: As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

Achieving Success Through Innovation

2016-09-11 Business & Economics

Author : Glenn Withiam
Release : 2016-09-11
Genre : Business & Economics
Kind : eBook
Book Rating : 447/5 ( reviews)

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Book Synopsis Achieving Success Through Innovation by : Glenn Withiam

Download or read book Achieving Success Through Innovation written by Glenn Withiam. This book was released on 2016-09-11. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases studies, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their innovative ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts—most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.

Getting Innovation Right

2013-03-11 Business & Economics

Author : Seth Kahan
Release : 2013-03-11
Genre : Business & Economics
Kind : eBook
Book Rating : 335/5 ( reviews)

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Book Synopsis Getting Innovation Right by : Seth Kahan

Download or read book Getting Innovation Right written by Seth Kahan. This book was released on 2013-03-11. Available in PDF, EPUB and Kindle. Book excerpt: Real-world strategies for uncovering potential and capitalizing on opportunity Innovation is worth little unless it generates lasting success, and gaining measurable results from new ideas requires more than creative risk-taking. Successful innovation demands a tactical approach, and Getting Innovation Right reveals how your company can secure real traction and growth in the marketplace. With Seth Kahan's outcome-based approach, based on his experience leading innovation initiatives at a diverse range of organizations, you will identify the inflection points that generate market opportunities for your company and leverage the best techniques for securing a foothold in a lucrative new space. Offers a framework of 7 key activities for results-driven innovation, from intelligence-gathering through execution Goes beyond abstract advice to offer hands-on approaches that are relevant and applicable in any organization The companion and follow-up to Seth Kahan's bestselling first book,Getting Change Right and FastCompany.com blog Leading Change Grounded in market-based reality, Getting Innovation Right is an indispensable resource for leaders looking to drive results and move in fresh directions.

The Innovator's Way

2012-09-21 Business & Economics

Author : Peter J. Denning
Release : 2012-09-21
Genre : Business & Economics
Kind : eBook
Book Rating : 974/5 ( reviews)

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Book Synopsis The Innovator's Way by : Peter J. Denning

Download or read book The Innovator's Way written by Peter J. Denning. This book was released on 2012-09-21. Available in PDF, EPUB and Kindle. Book excerpt: Two experts show that innovation is a skill that can be learned and describe eight essential practices for achieving success. Innovation is the ruling buzzword in business today. Technology companies invest billions in developing new gadgets; business leaders see innovation as the key to a competitive edge; policymakers craft regulations to foster a climate of innovation. And yet businesses report a success rate of only four percent for innovation initiatives. Can we significantly increase our odds of success? In The Innovator's Way, innovation experts Peter Denning and Robert Dunham reply with an emphatic yes. Innovation, they write, is not simply an invention, a policy, or a process to be managed. It is a personal skill that can be learned, developed through practice, and extended into organizations. Denning and Dunham identify and describe eight personal practices that all successful innovators perform: sensing, envisioning, offering, adopting, sustaining, executing, leading, and embodying. Together, these practices can boost a fledgling innovator to success. Weakness in any of these practices, they show, blocks innovation. Denning and Dunham chart the path to innovation mastery, from individual practices to teams and social networks.

Business Innovation

2019-04 Business & Economics

Author : Various
Release : 2019-04
Genre : Business & Economics
Kind : eBook
Book Rating : 923/5 ( reviews)

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Book Synopsis Business Innovation by : Various

Download or read book Business Innovation written by Various. This book was released on 2019-04. Available in PDF, EPUB and Kindle. Book excerpt: Innovation is the lifeblood of a growing businesses. Traditionally it means "a new idea, device, technique, or method," but increasingly it is now also referred to ideas that provide better solutions, meet the needs or even provide the answers to something not yet a problem. This book address areas such as collaboration, challenges for large and small organizations, measuring innovation and getting a return on your investment. It provides answers to questions such as, can you teach innovation? What are the different types of business model for innovation? Growing Business Innovation address areas such as collaboration, challenges for large and small organizations, measuring innovation and getting a return on your investment. No matter what stage, innovation needs nurturing, and this book will act as an invaluable guide with support and advice from authors who are themselves innovators. It provides answers to questions such as: Can you teach innovation? What are the different types of business model for innovation? Are there support services? Challenges for businesses Collaborate and protecting your IP AI as a spur to innovation Adapting your business to new thoughts, products and processes Getting a return on your investment

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