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Women, Identity and India's Call Centre Industry

2009-06-02 Business & Economics
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Release : 2009-06-02
Genre : Business & Economics
Kind : eBook
Book Rating : 352/5 ( reviews)

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Book Synopsis Women, Identity and India's Call Centre Industry by : J.K. Tina Basi

Download or read book Women, Identity and India's Call Centre Industry written by J.K. Tina Basi. This book was released on 2009-06-02. Available in PDF, EPUB and Kindle. Book excerpt: Introduction : 'a myriad of well-wishing "little sisters"' -- Globalizing India : the rise of the call centre and BPO industries -- Pinking and rethinking professional identities : the construction of women's work identities -- BTMs in BPOs : using sartorial strategies to establish patterns of identification and recognition -- Techs and the city : challenging patriarchal norms through spatial practice -- Conclusion : agency and identity.

Women, Identity and India's Call Centre Industry

2009-06-02 Political Science
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Release : 2009-06-02
Genre : Political Science
Kind : eBook
Book Rating : 344/5 ( reviews)

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Book Synopsis Women, Identity and India's Call Centre Industry by : J.K. Tina Basi

Download or read book Women, Identity and India's Call Centre Industry written by J.K. Tina Basi. This book was released on 2009-06-02. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India’s transnational call centre industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers and the role of women’s participation in the global labour market. The author uses social, cultural, and historical factors to create a framework for examining the processes of identity construction. Within this framework, the book explores the impact of the call centre labour process on the social landscape of urban centres in India and the way in which this has impacted upon transformations and shifts in society with relation to gendered, sexual, and generational relationships. Highlighting the significance of identity in a globalised world, the author argues that identity acts as one of the most powerful constructs in transforming global ‘scapes’ and flows of culture and economics. This book will be of interest to academics working on South Asia, gender and labour studies and issues of globalization, identity and social change.

Working the Night Shift

2010-03-25 Social Science
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Release : 2010-03-25
Genre : Social Science
Kind : eBook
Book Rating : 508/5 ( reviews)

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Book Synopsis Working the Night Shift by : Reena Patel

Download or read book Working the Night Shift written by Reena Patel. This book was released on 2010-03-25. Available in PDF, EPUB and Kindle. Book excerpt: Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and Facebook group at www.facebook.com/WorkingtheNightShift.

Call Centers and the Global Division of Labor

2014-03-26 Social Science
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Release : 2014-03-26
Genre : Social Science
Kind : eBook
Book Rating : 671/5 ( reviews)

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Book Synopsis Call Centers and the Global Division of Labor by : Andrew J.R. Stevens

Download or read book Call Centers and the Global Division of Labor written by Andrew J.R. Stevens. This book was released on 2014-03-26. Available in PDF, EPUB and Kindle. Book excerpt: Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.

Borders in Service

2016-10-27 Social Science
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Release : 2016-10-27
Genre : Social Science
Kind : eBook
Book Rating : 868/5 ( reviews)

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Book Synopsis Borders in Service by : Kiran Mirchandani

Download or read book Borders in Service written by Kiran Mirchandani. This book was released on 2016-10-27. Available in PDF, EPUB and Kindle. Book excerpt: Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

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