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Wired and Dangerous

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Release : 2011-08-19
Genre : Business & Economics
Kind : eBook
Book Rating : 834/5 ( reviews)

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Book Synopsis Wired and Dangerous by : John R. Patterson

Download or read book Wired and Dangerous written by John R. Patterson. This book was released on 2011-08-19. Available in PDF, EPUB and Kindle. Book excerpt: In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...

50 Dangerous Things (You Should Let Your Children Do)

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Release : 2011-05-03
Genre : Family & Relationships
Kind : eBook
Book Rating : 559/5 ( reviews)

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Book Synopsis 50 Dangerous Things (You Should Let Your Children Do) by : Gever Tulley

Download or read book 50 Dangerous Things (You Should Let Your Children Do) written by Gever Tulley. This book was released on 2011-05-03. Available in PDF, EPUB and Kindle. Book excerpt: The perfect kids activity book for every parent looking for ways to help their children learn about the incredible world around us. In a time when children are too often coddled, 50 Dangerous Things (You Should Let Your Children Do) reminds readers that climbing trees is good for the soul, and that a pocket knife is not a weapon. Full of exciting ways children can explore the world around them, this book explains how to “Play with Fire” and “Taste Electricity” while learning about safety. With easy-to-follow instructions, it includes: • Activities, like walking a tightrope • Skills, like throwing a spear • Projects, like melting glass • Experiences, like sleeping in the wild As it guides you through these childlike challenges and more, 50 Dangerous Things (You Should Let Your Children Do) will inspire the whole household to embrace a little danger.

Wired and Dangerous

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Author :
Release : 2011-06-06
Genre : Business & Economics
Kind : eBook
Book Rating : 775/5 ( reviews)

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Book Synopsis Wired and Dangerous by : Chip R. Bell

Download or read book Wired and Dangerous written by Chip R. Bell. This book was released on 2011-06-06. Available in PDF, EPUB and Kindle. Book excerpt: In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.

Sandworm

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Author :
Release : 2020-10-20
Genre : Computers
Kind : eBook
Book Rating : 632/5 ( reviews)

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Book Synopsis Sandworm by : Andy Greenberg

Download or read book Sandworm written by Andy Greenberg. This book was released on 2020-10-20. Available in PDF, EPUB and Kindle. Book excerpt: "With the nuance of a reporter and the pace of a thriller writer, Andy Greenberg gives us a glimpse of the cyberwars of the future while at the same time placing his story in the long arc of Russian and Ukrainian history." —Anne Applebaum, bestselling author of Twilight of Democracy The true story of the most devastating act of cyberwarfare in history and the desperate hunt to identify and track the elite Russian agents behind it: "[A] chilling account of a Kremlin-led cyberattack, a new front in global conflict" (Financial Times). In 2014, the world witnessed the start of a mysterious series of cyberattacks. Targeting American utility companies, NATO, and electric grids in Eastern Europe, the strikes grew ever more brazen. They culminated in the summer of 2017, when the malware known as NotPetya was unleashed, penetrating, disrupting, and paralyzing some of the world's largest businesses—from drug manufacturers to software developers to shipping companies. At the attack's epicenter in Ukraine, ATMs froze. The railway and postal systems shut down. Hospitals went dark. NotPetya spread around the world, inflicting an unprecedented ten billion dollars in damage—the largest, most destructive cyberattack the world had ever seen. The hackers behind these attacks are quickly gaining a reputation as the most dangerous team of cyberwarriors in history: a group known as Sandworm. Working in the service of Russia's military intelligence agency, they represent a persistent, highly skilled force, one whose talents are matched by their willingness to launch broad, unrestrained attacks on the most critical infrastructure of their adversaries. They target government and private sector, military and civilians alike. A chilling, globe-spanning detective story, Sandworm considers the danger this force poses to our national security and stability. As the Kremlin's role in foreign government manipulation comes into greater focus, Sandworm exposes the realities not just of Russia's global digital offensive, but of an era where warfare ceases to be waged on the battlefield. It reveals how the lines between digital and physical conflict, between wartime and peacetime, have begun to blur—with world-shaking implications.

Wired

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Author :
Release : 2005-09
Genre : Juvenile Fiction
Kind : eBook
Book Rating : 784/5 ( reviews)

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Book Synopsis Wired by : Sigmund Brouwer

Download or read book Wired written by Sigmund Brouwer. This book was released on 2005-09. Available in PDF, EPUB and Kindle. Book excerpt: Keegan must snowboard to safety.

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