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Why Hospitals Should Fly

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Author :
Release : 2008
Genre : Hospitals
Kind : eBook
Book Rating : 058/5 ( reviews)

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Book Synopsis Why Hospitals Should Fly by : John J. Nance

Download or read book Why Hospitals Should Fly written by John J. Nance. This book was released on 2008. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2009 ACHE James A. Hamilton Book of the Year Award! "This book is a tour de force, and no one but John Nance could have written it. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that have brought aviation to unprecedented levels of safety, and, in instructing us all about those lessons, John Nance is not just a bridge-builder he is the bridge." --Donald M. Berwick, MD, MPP, President and CEO, Institute for Healthcare Improvement (IHI)

Beyond the Checklist

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Author :
Release : 2012-11-20
Genre : Medical
Kind : eBook
Book Rating : 788/5 ( reviews)

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Book Synopsis Beyond the Checklist by : Suzanne Gordon

Download or read book Beyond the Checklist written by Suzanne Gordon. This book was released on 2012-11-20. Available in PDF, EPUB and Kindle. Book excerpt: The U.S. healthcare system is now spending many millions of dollars to improve "patient safety" and "inter-professional practice." Nevertheless, an estimated 100,000 patients still succumb to preventable medical errors or infections every year. How can health care providers reduce the terrible financial and human toll of medical errors and injuries that harm rather than heal? Beyond the Checklist argues that lives could be saved and patient care enhanced by adapting the relevant lessons of aviation safety and teamwork. In response to a series of human-error caused crashes, the airline industry developed the system of job training and information sharing known as Crew Resource Management (CRM). Under the new industry-wide system of CRM, pilots, flight attendants, and ground crews now communicate and cooperate in ways that have greatly reduced the hazards of commercial air travel. The coauthors of this book sought out the aviation professionals who made this transformation possible. Beyond the Checklist gives us an inside look at CRM training and shows how airline staff interaction that once suffered from the same dysfunction that too often undermines real teamwork in health care today has dramatically improved. Drawing on the experience of doctors, nurses, medical educators, and administrators, this book demonstrates how CRM can be adapted, more widely and effectively, to health care delivery. The authors provide case studies of three institutions that have successfully incorporated CRM-like principles into the fabric of their clinical culture by embracing practices that promote common patient safety knowledge and skills.They infuse this study with their own diverse experience and collaborative spirit: Patrick Mendenhall is a commercial airline pilot who teaches CRM; Suzanne Gordon is a nationally known health care journalist, training consultant, and speaker on issues related to nursing; and Bonnie Blair O'Connor is an ethnographer and medical educator who has spent more than two decades observing medical training and teamwork from the inside.

Charting the Course

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Author :
Release : 2012
Genre : Hospitals
Kind : eBook
Book Rating : 128/5 ( reviews)

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Book Synopsis Charting the Course by : John J. Nance

Download or read book Charting the Course written by John J. Nance. This book was released on 2012. Available in PDF, EPUB and Kindle. Book excerpt: "'Charting the Course' is the sequel to John J. Nance's best-selling, award-winning novel "Why Hospitals Should Fly". John Nance and his wife, Kathleen Bartolomew, have co-written the continuing story of Dr. Will Jenkins as he takes over the leadership the fictional Las Vegas Memorial Hospital. John Nance and Kathleen Bartholomew address head-on how to become a top-level institution by illuminating the norms of the current hospital culture and then demonstrating how each member of every medical facility, regardless of rank, must be a leader and owner of the cultural revolution needed to keep their hospital system viable and their patients safe. Whereas "Why Hospitals Should Fly" dealt more with the "why" of a cultural revolution, "Charting the Course" deals more with the "how" of changing an ingrained hospital culture. Study guide provided at end of book." -- publisher.

Transforming Health Care

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Author :
Release : 2010-11-08
Genre : Business & Economics
Kind : eBook
Book Rating : 091/5 ( reviews)

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Book Synopsis Transforming Health Care by : Charles Kenney

Download or read book Transforming Health Care written by Charles Kenney. This book was released on 2010-11-08. Available in PDF, EPUB and Kindle. Book excerpt: For decades, the manufacturing industry has employed the Toyota Production System the most powerful production method in the world to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compe

If Disney Ran Your Hospital

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Author :
Release : 2004
Genre : Consumer satisfaction
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis If Disney Ran Your Hospital by : Fred Lee

Download or read book If Disney Ran Your Hospital written by Fred Lee. This book was released on 2004. Available in PDF, EPUB and Kindle. Book excerpt: Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

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