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The Electronic Resources Troubleshooting Guide

2020-11-06 Language Arts & Disciplines
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Release : 2020-11-06
Genre : Language Arts & Disciplines
Kind : eBook
Book Rating : 93X/5 ( reviews)

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Book Synopsis The Electronic Resources Troubleshooting Guide by : Holly Talbott

Download or read book The Electronic Resources Troubleshooting Guide written by Holly Talbott. This book was released on 2020-11-06. Available in PDF, EPUB and Kindle. Book excerpt: Acting as a ready reference, this guide will equip you with the knowledge and skills to troubleshoot common ERM problems.

The Electronic Resources Troubleshooting Guide

2020-11-06 Language Arts & Disciplines
Download The Electronic Resources Troubleshooting Guide PDF Online Free

Author :
Release : 2020-11-06
Genre : Language Arts & Disciplines
Kind : eBook
Book Rating : 913/5 ( reviews)

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Book Synopsis The Electronic Resources Troubleshooting Guide by : Holly Talbott

Download or read book The Electronic Resources Troubleshooting Guide written by Holly Talbott. This book was released on 2020-11-06. Available in PDF, EPUB and Kindle. Book excerpt: A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.

Electronic Resources Librarianship

2018-08-31 Language Arts & Disciplines
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Release : 2018-08-31
Genre : Language Arts & Disciplines
Kind : eBook
Book Rating : 317/5 ( reviews)

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Book Synopsis Electronic Resources Librarianship by : Holly Talbott

Download or read book Electronic Resources Librarianship written by Holly Talbott. This book was released on 2018-08-31. Available in PDF, EPUB and Kindle. Book excerpt: Electronic Resources Librarianship: A Practical Guide for Librarians will help new e-resources librarians to hit the ground running. Simultaneously a step-by-step guide and comprehensive toolkit, the book walks readers through their first few days on the job, giving them the practical skills to immediately begin engaging with vendors, diagnosing access issues, tracking usage, and making well-informed retention decisions. Further, it sets readers up for long-term success by talking about project planning and goal setting in an environment of continuous change, as well as advice on how to pass on their newly acquired e-resource knowledge to others. This easy-to-read guide addresses several ever-present issues for both new and established e-resource librarians: the need for concrete tools to implement in their day-to-day tasks, the need to gain goal setting and project management skills to thrive and not just survive, and the need to overcome feelings of anxiety and isolation. Acting as a ready reference, Electronic Resources Librarianship will help steer librarians through the intricacies of the daily e-resource grind while giving them the tools and the confidence to handle even the most complex challenges. Special Features include: Extensive technology toolkit Sample worksheets, email scripts, and checklists Real-world troubleshooting problems and solutions Practical strategies for organizing and prioritizing work Comprehensive list of support groups, so readers are never at a dead end

Electronic Resources Management in the Academic Library

2011-11-18 Language Arts & Disciplines
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Release : 2011-11-18
Genre : Language Arts & Disciplines
Kind : eBook
Book Rating : 060/5 ( reviews)

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Book Synopsis Electronic Resources Management in the Academic Library by : Karin Wikoff

Download or read book Electronic Resources Management in the Academic Library written by Karin Wikoff. This book was released on 2011-11-18. Available in PDF, EPUB and Kindle. Book excerpt: For academic libraries, this highly readable book provides the practical information needed to get started managing electronic resources throughout their life cycle. This book covers the five points of the e-resources lifecycle in a readable and accessible manner, providing valuable information that is applicable to real-world situations. Each of the working chapters covers one of the five lifecycle points (Acquisitions, Access, Administration, Support, and Evaluation), and supplies suggested readings and thought-provoking questions. Additionally, there are two chapters that guide readers from learning about the work to actually doing it. Electronic Resources Management in the Academic Library: A Professional Guide is full of practical assignments that teachers of e-resources management will appreciate. This guide will also be immensely beneficial to library and information science school students and independent learners who need immediate, practical knowledge from the field to get them started in a position which requires them to manage electronic resources.

Fundamentals of Electronic Resources Management

Language Arts & Disciplines
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Genre : Language Arts & Disciplines
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Fundamentals of Electronic Resources Management by : Alana Verminski

Download or read book Fundamentals of Electronic Resources Management written by Alana Verminski. This book was released on . Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2018 Association for Library Collections & Technical Services (ALCTS) Outstanding Publication Award Whether it's networking with vendor reps or poring over data, the continually evolving field of electronic resources management (ERM) is always throwing something new your way. Alana Verminski and Kelly Marie Blanchat were once new on the job themselves, crossing over from research instruction and the vendor side of scholarly publishing. They share what they've learned along the way in this hands-on guide. Cutting through the complexity of a role that's changing rapidly, inside you'll find to-the-point advice on methods and tools that will help you stay on top of things, including coverage of such key topics as the full range of purchasing options, from Big Deals to unbundling to pay per view;conversation starters that will help build productive relationships with vendor reps;questions to ask vendors about accessibility;common clauses of licensing agreements and what they mean;understanding the four types of authentication;using a triage approach to troubleshooting hitches in accessing articles;conducting an overlap analysis to evaluate new content;the basic principles of usage statistics, and four ways to use COUNTER reports when evaluating renewals;tips for activating targets in your knowledge base;five steps to developing an effective marketing plan; andhow to master the lingo, with clear explanations of jargon, important terms, and acronyms. This guide to ERM fundamentals will prove invaluable, both as a primer for those preparing to enter the field as well as a ready reference for current practitioners.

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