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The Baptist Health Care Journey to Excellence

2011-01-31 Business & Economics
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Release : 2011-01-31
Genre : Business & Economics
Kind : eBook
Book Rating : 099/5 ( reviews)

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Book Synopsis The Baptist Health Care Journey to Excellence by : Al Stubblefield

Download or read book The Baptist Health Care Journey to Excellence written by Al Stubblefield. This book was released on 2011-01-31. Available in PDF, EPUB and Kindle. Book excerpt: An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!

Leveraging Lean in Healthcare

2018-06-28 Business & Economics
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Release : 2018-06-28
Genre : Business & Economics
Kind : eBook
Book Rating : 868/5 ( reviews)

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Book Synopsis Leveraging Lean in Healthcare by : Charles Protzman

Download or read book Leveraging Lean in Healthcare written by Charles Protzman. This book was released on 2018-06-28. Available in PDF, EPUB and Kindle. Book excerpt: Winner of a 2013 Shingo Research and Professional Publication AwardThis practical guide for healthcare executives, managers, and frontline workers, provides the means to transform your enterprise into a High-Quality Patient Care Business Delivery System. Designed for continuous reference, its self-contained chapters are divided into three primary s

The Ownership Quotient

2008-12-09 Business & Economics
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Release : 2008-12-09
Genre : Business & Economics
Kind : eBook
Book Rating : 296/5 ( reviews)

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Book Synopsis The Ownership Quotient by : James L. Heskett

Download or read book The Ownership Quotient written by James L. Heskett. This book was released on 2008-12-09. Available in PDF, EPUB and Kindle. Book excerpt: Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas. As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from companies as diverse as Harrah's Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets bring home the central principle of engagement - and showcase ways to raise the ownership quotient among both your employees and your customers. With the authors' decades of consulting and research paving the way, you'll learn to identify your customer-owners; consistently exceed their expectations in ways they truly appreciate; and foster, measure, and grow the Ownership Quotient throughout your company. An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless. This powerful and practical book shows you how to add that value to your company and delight your employees, customers, and investors. Is your organization ready to make the transition to an ownership state of mind?

Ethical Challenges in Health Care

2009-06-15 Business & Economics
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Release : 2009-06-15
Genre : Business & Economics
Kind : eBook
Book Rating : 894/5 ( reviews)

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Book Synopsis Ethical Challenges in Health Care by : Vicki D. Lachman

Download or read book Ethical Challenges in Health Care written by Vicki D. Lachman. This book was released on 2009-06-15. Available in PDF, EPUB and Kindle. Book excerpt: Print+CourseSmart

Creating Healthy Organizations

2012-09-28 Business & Economics
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Release : 2012-09-28
Genre : Business & Economics
Kind : eBook
Book Rating : 772/5 ( reviews)

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Book Synopsis Creating Healthy Organizations by : Graham Lowe

Download or read book Creating Healthy Organizations written by Graham Lowe. This book was released on 2012-09-28. Available in PDF, EPUB and Kindle. Book excerpt: The current global economic environment is defined by unprecedented uncertainty, a premium placed on knowledge, and the threat of future talent scarcity. Key to an organization's success under these conditions is its ability to strengthen the links between people and performance. Creating Healthy Organizations provides executives, managers, human resource professionals, and employees an action-oriented approach to forging these connections by creating and sustaining vibrant and productive workplaces. A healthy organization operates in ways that benefits all stakeholders, including employees, customers, shareholders, and communities. Using a wide range of examples from a variety of internationally based industries, Graham Lowe integrates leading practices with research on workplace health and wellness, quality work environments, employee engagement, organizational performance, and corporate social responsibility to make a compelling business case for creating healthy, resilient, and sustainable organizations. Creating Healthy Organizations offers readers, whether CEOs or front-line workers, an innovative framework and practical tools for planning, implementing, and measuring healthy change in their workplaces.

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