Share

The Art of Quality Debt Collections

2019-08-20 Business & Economics
Download The Art of Quality Debt Collections PDF Online Free

Author :
Release : 2019-08-20
Genre : Business & Economics
Kind : eBook
Book Rating : 916/5 ( reviews)

GET EBOOK


Book Synopsis The Art of Quality Debt Collections by : Darryl D'Souza

Download or read book The Art of Quality Debt Collections written by Darryl D'Souza. This book was released on 2019-08-20. Available in PDF, EPUB and Kindle. Book excerpt: In many respects, collecting debt is a negative job—a fact that all credit risk professionals must be sensitive to. The typical collector may attempt 120 calls a day and speak to 36 customers, and then gain a kept promise from just half of those 36 customers he speaks to. This means the collector has just 18 kept promises and 102 negative results. An 85 per cent negative response rate translates to seven hours of negative feedback in an eight-hour day. This book offers the epiphany that great customer service in debt collections yields far greater kept promises than the above number. Consistent reiteration and coaching of the collections team about the importance of quality has always delivered a 25 to 35 per cent higher performance than the average. There are tips in this book that help you improve collection performance by embracing quality service. This is tried and tested in my career, and this is what this book reiterates.

The Art of Debt Collections

2008-09-20 Business & Economics
Download The Art of Debt Collections PDF Online Free

Author :
Release : 2008-09-20
Genre : Business & Economics
Kind : eBook
Book Rating : 972/5 ( reviews)

GET EBOOK


Book Synopsis The Art of Debt Collections by : Michael Miranda

Download or read book The Art of Debt Collections written by Michael Miranda. This book was released on 2008-09-20. Available in PDF, EPUB and Kindle. Book excerpt: The Art of Debt Collections is for any one doing debt recovery using the telephone, be it 1st party, a collection agency, a collection attorney it provides a training system directed towards a successful debt recovery solution. Though attorney collection practices, 1st party, agency collection practices and techniques might differ, this book still applies. A useful training tool for every debt collection agency, debt collection attorney, 1st party creditor and any one involved in debt recovery services or debt collection services. The book doesn't offer an all encompassing debt elimination strategy, debt collection solution or debt collection strategy. Instead it is geared towards the individual collector, the one who is actually on the phone in direct contact with the debtor. The book covers the physiological aspect of debt collection, and a step by step method for the collection debt phone call. The Art of Debt Collections is a must read for every debt collector.

The Art of Maximizing Debt Collections

2024-04-04 Education
Download The Art of Maximizing Debt Collections PDF Online Free

Author :
Release : 2024-04-04
Genre : Education
Kind : eBook
Book Rating : /5 ( reviews)

GET EBOOK


Book Synopsis The Art of Maximizing Debt Collections by : Darryl D'Souza

Download or read book The Art of Maximizing Debt Collections written by Darryl D'Souza. This book was released on 2024-04-04. Available in PDF, EPUB and Kindle. Book excerpt: "Diving deep into the realm of debt collections, this comprehensive guide, titled (The Art of Maximizing Debt Collections - Digitization, Analytics, AI, Machine Learning, Performance Management), serves as an authoritative handbook on the evolving landscape of collections analytics, automation, and strategic performance measurement. From its compelling introduction, uncovering five processes revolutionizing debt collections, to its culmination in exploring cutting edge applications of AI, machine learning, and robotic assistance in collections, this book is a definitive road map for professionals navigating the intricate world of debt recovery. Spanning fifteen meticulously crafted chapters, each segment is a treasure trove of insights. It begins by elucidating the critical role of collections analytics, unraveling how data management, reporting, and workflow analysis amplify collections strategies. In subsequent chapters, it explores the arsenal of software, tools, and operational reporting mechanisms employed in this domain, enhancing operational efficiencies and agent performance. The book delves into the dynamic realm of collections automation, highlighting the transformative impact of automated systems on debt recovery, while meticulously detailing the top-tier software and tips for selecting optimal automation tools. Moreover, it offers an in-depth exploration of collections performance measurement, unveiling key performance indicators (KPIs) crucial for gauging efficiency. Chapters dedicated to recovery performance, strategy analysis, digitization, and the integration of AI and Machine Learning offer strategic insights into bolstering collections strategies and leveraging technological advancements for enhanced outcomes. Intriguingly it addresses the ethical and legal aspects surrounding the use of robots in basic calling and automated payment promises, providing guidance to navigate these complex territories. The Art of Maximizing Debt Collections - Digitization, Analytics, AI, Machine Learning and Performance Management is an indispensable guide for professionals, analyst and decision makers seeking a comprehensive understanding of collections analytics, automation, and leveraging cutting edge technologies for optimizing Debt Recovery strategies in todays dynamic financial landscape."

Collection Management Handbook

2004-04-26 Business & Economics
Download Collection Management Handbook PDF Online Free

Author :
Release : 2004-04-26
Genre : Business & Economics
Kind : eBook
Book Rating : 94X/5 ( reviews)

GET EBOOK


Book Synopsis Collection Management Handbook by : A. Michael Coleman

Download or read book Collection Management Handbook written by A. Michael Coleman. This book was released on 2004-04-26. Available in PDF, EPUB and Kindle. Book excerpt: You don’t have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that’s the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry’s top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday’s dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers. Order your copy today!

The 5 Elements of the Highly Effective Debt Collector

2011-07-13 Business & Economics
Download The 5 Elements of the Highly Effective Debt Collector PDF Online Free

Author :
Release : 2011-07-13
Genre : Business & Economics
Kind : eBook
Book Rating : 30X/5 ( reviews)

GET EBOOK


Book Synopsis The 5 Elements of the Highly Effective Debt Collector by : Timothy J. Daye

Download or read book The 5 Elements of the Highly Effective Debt Collector written by Timothy J. Daye. This book was released on 2011-07-13. Available in PDF, EPUB and Kindle. Book excerpt: The 5 Elements of the Highly Effective Debt Collector is the first How to collect a debt book of its kind, in that it breaks the debt collecting process down into five core fundamental areas. After years of training in the collection industry, I have found that these five fundamental areas are at the center of revealing the mystery behind why only a small percentage of debt collectors produce at a high level and more importantly explains why the larger percentage of low to mediocre performers never reach a top producing level. Not only does this book establish fundamental concepts every debt collector must understand to maximize personal or agencys earning potential, it also teaches: sound principles of engagement, valuable communication concepts, effective sales rebuttal techniques, as well as a system of file management that if followed and executed properly will more than double a collectors efficiency and effectiveness in less than 30 days The 5 Elements principles and concepts were designs to ensure that no matter an individuals talent level, years in the industry, or position held within an agency, the end user will understand clearly and be enriched by the experience.

You may also like...