The Apology Impulse

2019-10-03 Business & Economics

Author : Cary Cooper
Release : 2019-10-03
Genre : Business & Economics
Kind : eBook
Book Rating : 216/5 ( reviews)

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Book Synopsis The Apology Impulse by : Cary Cooper

Download or read book The Apology Impulse written by Cary Cooper. This book was released on 2019-10-03. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: American Book Fest Best Book Award 2020 - Communications/Public Relations WINNER: NYC Big Book Award 2020 - Marketing and Public Relations Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addicted to apologies but immune from saying sorry. In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once. This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all. The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.

Repair

2003-10-20 Psychology

Author : Elizabeth Spelman
Release : 2003-10-20
Genre : Psychology
Kind : eBook
Book Rating : 111/5 ( reviews)

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Book Synopsis Repair by : Elizabeth Spelman

Download or read book Repair written by Elizabeth Spelman. This book was released on 2003-10-20. Available in PDF, EPUB and Kindle. Book excerpt: We live in a world constantly in need of repair. Our cars break down. Marriages weaken, friendships sour, ties between nations are rent. Yet we fix things and relationships all the time, without giving these activities much thought. Repair is the first book to offer an in-depth exploration of this core aspect of human life.

You Will be Sorry

2007 Juvenile Fiction

Author : Josh Schneider
Release : 2007
Genre : Juvenile Fiction
Kind : eBook
Book Rating : 320/5 ( reviews)

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Book Synopsis You Will be Sorry by : Josh Schneider

Download or read book You Will be Sorry written by Josh Schneider. This book was released on 2007. Available in PDF, EPUB and Kindle. Book excerpt: A talented young picture book creator makes his debut with this lighthearted cautionary tale about a common childhood impulse--hitting ones siblings. Full color.

The Apology

2019-05-14 Psychology

Author : V (formerly Eve Ensler)
Release : 2019-05-14
Genre : Psychology
Kind : eBook
Book Rating : 390/5 ( reviews)

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Book Synopsis The Apology by : V (formerly Eve Ensler)

Download or read book The Apology written by V (formerly Eve Ensler). This book was released on 2019-05-14. Available in PDF, EPUB and Kindle. Book excerpt: From the bestselling author of The Vagina Monologues-a powerful, life-changing examination of abuse and atonement. “A triumph of artistry and empathy.” -Naomi Klein “A crucial step forward . . . This is an urgently needed book right now.” -Jane Fonda “Courageous, transformative, and yes-healing.” -Anne Lamott Like millions of women, Eve Ensler has been waiting much of her lifetime for an apology. Sexually and physically abused by her father, Eve has struggled her whole life from this betrayal, longing for an honest reckoning from a man who is long dead. After years of work as an anti-violence activist, she decided she would wait no longer; an apology could be imagined, by her, for her, to her. The Apology, written by Eve from her father's point of view in the words she longed to hear, attempts to transform the abuse she suffered with unflinching truthfulness, compassion, and an expansive vision for the future. Through The Apology Eve has set out to provide a new way for herself and a possible road for others, so that survivors of abuse may finally envision how to be free. She grapples with questions she has sought answers to since she first realized the impact of her father's abuse on her life: How do we offer a doorway rather than a locked cell? How do we move from humiliation to revelation, from curtailing behavior to changing it, from condemning perpetrators to calling them to reckoning? What will it take for abusers to genuinely apologize? Remarkable and original, The Apology is an acutely transformational look at how, from the wounds of sexual abuse, we can begin to re-emerge and heal. It is revolutionary, asking everything of each of us: courage, honesty, and forgiveness.

Effective Apology

2009-05-11 Business & Economics

Author : John Kador
Release : 2009-05-11
Genre : Business & Economics
Kind : eBook
Book Rating : 577/5 ( reviews)

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Book Synopsis Effective Apology by : John Kador

Download or read book Effective Apology written by John Kador. This book was released on 2009-05-11. Available in PDF, EPUB and Kindle. Book excerpt: There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves—maybe more often than we realize. But we don’t need more apologies, says John Kador—we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world—when and how to apologize, in what medium, and how to make it stick—is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.

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