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Subject To Change: Creating Great Products & Services for an Uncertain World

2008-04-15 Computers
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Release : 2008-04-15
Genre : Computers
Kind : eBook
Book Rating : 935/5 ( reviews)

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Book Synopsis Subject To Change: Creating Great Products & Services for an Uncertain World by : Peter Merholz

Download or read book Subject To Change: Creating Great Products & Services for an Uncertain World written by Peter Merholz. This book was released on 2008-04-15. Available in PDF, EPUB and Kindle. Book excerpt: To achieve success in today's ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. Instead of approaching new product development from the inside out, companies have to begin by looking at the process from the outside in, beginning with the customer experience. It's a new way of thinking-and working-that can transform companies struggling to adapt to today's environment into innovative, agile, and commercially successful organizations. Companies must develop a new set of organizational competencies: qualitative customer research to better understand customer behaviors and motivations; an open design process to reframe possibilities and translate new ideas into great customer experiences; and agile technological implementation to quickly prototype ideas, getting them from the whiteboard out into the world where people can respond to them. In Subject to Change: Creating Great Products and Services for an Uncertain World, Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can-and should-use customer experiences to inform and shape the product development process, from start to finish.

Subject to Change

2008 Computers
Download Subject to Change PDF Online Free

Author :
Release : 2008
Genre : Computers
Kind : eBook
Book Rating : 254/5 ( reviews)

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Book Synopsis Subject to Change by : Peter Merholz

Download or read book Subject to Change written by Peter Merholz. This book was released on 2008. Available in PDF, EPUB and Kindle. Book excerpt: "To achieve success in today's ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. In Subject to Change: Creating Great Products and Services for an Uncertain World, Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can--and should--use customer experiences to inform and shape the product development process, from start to finish."--Publisher's website.

UX Storytellers - Connecting the Dots

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Genre :
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis UX Storytellers - Connecting the Dots by :

Download or read book UX Storytellers - Connecting the Dots written by . This book was released on . Available in PDF, EPUB and Kindle. Book excerpt:

Service Innovation in Design Studies and Practices

2022-07-23 Technology & Engineering
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Release : 2022-07-23
Genre : Technology & Engineering
Kind : eBook
Book Rating : 047/5 ( reviews)

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Book Synopsis Service Innovation in Design Studies and Practices by : Ahmad Zuhairi Abdul Majid

Download or read book Service Innovation in Design Studies and Practices written by Ahmad Zuhairi Abdul Majid. This book was released on 2022-07-23. Available in PDF, EPUB and Kindle. Book excerpt: This book is a guide for designers in industrial design, as well as in other areas such as architecture, interior design and visual communication in the area of digital media. It is also suitable for service bidders, as they also need to understand how to get the quality of care required, with the aid of a designer who will be mindful on the intangible aspects of service. As with other design areas, service design often gives priority to studying prior to the application of the concept of innovation or service enhancement. This is especially important since knowing the needs of the customers is the cornerstone of every discipline of design. It is desirable for a designer to review the needs of customers and service markets before considering the planning process. Service design is an element that has been implemented ever since a long time ago, but it is unlikely that its application can be done quickly, as there are combinations of different fields that need to contribute ideas and skills to service delivery. Service design used to be a term that does not exist, as service providers only discussed the concepts of 'to be built', 'to be created', 'to be launched' and so on when service was to be introduced. Thus, this book aims to bring back service design to the limelight, so as to not only educate designers, but also to remind service providers that it is also, and always will be, an important part of service

An Introduction to Industrial Service Design

2016-11-10 Business & Economics
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Release : 2016-11-10
Genre : Business & Economics
Kind : eBook
Book Rating : 751/5 ( reviews)

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Book Synopsis An Introduction to Industrial Service Design by : Satu Miettinen

Download or read book An Introduction to Industrial Service Design written by Satu Miettinen. This book was released on 2016-11-10. Available in PDF, EPUB and Kindle. Book excerpt: Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.

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