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South Africa’s BPO Service Advantage

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Release : 2016-01-12
Genre : Business & Economics
Kind : eBook
Book Rating : 05X/5 ( reviews)

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Book Synopsis South Africa’s BPO Service Advantage by : Leslie P. Willcocks

Download or read book South Africa’s BPO Service Advantage written by Leslie P. Willcocks. This book was released on 2016-01-12. Available in PDF, EPUB and Kindle. Book excerpt: Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

Nine Keys to World-Class Business Process Outsourcing

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Release : 2015-04-23
Genre : Business & Economics
Kind : eBook
Book Rating : 495/5 ( reviews)

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Book Synopsis Nine Keys to World-Class Business Process Outsourcing by : Mary Lacity

Download or read book Nine Keys to World-Class Business Process Outsourcing written by Mary Lacity. This book was released on 2015-04-23. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Globalisation and Services-driven Economic Growth

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Release : 2016-07-28
Genre : Science
Kind : eBook
Book Rating : 17X/5 ( reviews)

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Book Synopsis Globalisation and Services-driven Economic Growth by : Niels Beerepoot

Download or read book Globalisation and Services-driven Economic Growth written by Niels Beerepoot. This book was released on 2016-07-28. Available in PDF, EPUB and Kindle. Book excerpt: Following drastic shifts in the spatial organization of goods production, increasingly fierce competition now forces firms also to look critically at how to organize the production of services. While digitization and advances in information and communication technologies have enabled firms to unbundle service production processes, the increased global availability of skilled labour allows for the relocation of ever more of these processes around the world. As a result, a new geography of services production takes shape: a geography that is defined by new interregional and international divisions of labour and held together by increasingly complex global services production networks. This book examines how the reorganisation of services production alters relations between and generates different sets of challenges and opportunities for economic development in the Global North and the Global South. Drawing from 11 case studies probing various aspects of services production in different parts of the world, the book brings out the remarkable heterogeneity and transformative capacities of services. It successively shows how global trade in services creates new interdependencies between services producing and services consuming regions; reveals how services help to mitigate the impact of and contribute to recovery from economic crises in the Global North; and demonstrates how services offshoring fosters economic development and service-sector driven modernisation processes in the Global South. The book’s openness to the heterogeneous and dynamic nature of services production enlarges our understanding of which particular services in which spatiotemporal context have the capacity to generate good jobs, contribute to productivity and drive economic growth. The book stands out from other books in the field in that it combines perspectives on services-driven transformations from both the Global North and the Global South and looks into the role of various services segments. Based on pioneering empirical research and original data it offers a timely contribution to this growing debate. The book provides valuable insights for students, scholars and professionals interested in services, services offshoring, services-driven growth, and socioeconomic transformations in the Global North and South.

Socially Responsible Outsourcing

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Release : 2017-07-15
Genre : Business & Economics
Kind : eBook
Book Rating : 29X/5 ( reviews)

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Book Synopsis Socially Responsible Outsourcing by : Brian Nicholson

Download or read book Socially Responsible Outsourcing written by Brian Nicholson. This book was released on 2017-07-15. Available in PDF, EPUB and Kindle. Book excerpt: Socially Responsible Outsourcing is an edited collection that focus on the topic of socially responsible outsourcing (SRO) including research frameworks, rich case studies, and an SRO agenda for the future.

Materiality, Rules and Regulation

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Release : 2016-02-20
Genre : Business & Economics
Kind : eBook
Book Rating : 646/5 ( reviews)

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Book Synopsis Materiality, Rules and Regulation by : Giovan Francesco Lanzara

Download or read book Materiality, Rules and Regulation written by Giovan Francesco Lanzara. This book was released on 2016-02-20. Available in PDF, EPUB and Kindle. Book excerpt: Materiality, Rules and Regulation: New Trend in Management and Organization Studies concentrates on the relationship of rules and regulation to the materiality of artefacts, practices, and organizations. It combines the recent scholarly interest on sociomateriality with a focus on regulation and rules.

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