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Shopping with Voice Assistants

2023
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Release : 2023
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Kind : eBook
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Book Synopsis Shopping with Voice Assistants by : Alex Mari

Download or read book Shopping with Voice Assistants written by Alex Mari. This book was released on 2023. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI)-enabled voice assistants (VAs) such as Amazon Alexa increasingly assist shopping decisions and exhibit empathic behavior. The advancement of empathic AI raises concerns about machines nudging consumers into purchasing undesired or unnecessary products. Yet, it is unclear how the machine's empathic behavior affects consumer responses and decision-making outcomes during voice-enabled shopping. This article draws from the service robot acceptance model (sRAM) and social response theory (SRT) and presents an individual-session experiment where families (vs. individuals) complete actual shopping tasks using an ad-hoc Alexa app featuring high (vs. standard) empathic capabilities. We apply the experimental conditions as moderators to the structural model, bridging selected functional, social-emotional, and relational variables. Our framework collocates affective empathy, explicates the bases of consumers' beliefs, and predicts behavioral outcomes. Findings demonstrate (i) an increase in consumers' perceptions, beliefs, and adoption intentions with empathic Alexa, (ii) a positive response to empathic Alexa holding constant in family settings, and (iii) an interaction effect only on the functional model dimensions whereby families show greater responses to empathic Alexa while individuals to standard Alexa.

Online Shopping Intentions

2022-05-13 Business & Economics
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Release : 2022-05-13
Genre : Business & Economics
Kind : eBook
Book Rating : 627/5 ( reviews)

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Book Synopsis Online Shopping Intentions by : Anne Fota

Download or read book Online Shopping Intentions written by Anne Fota. This book was released on 2022-05-13. Available in PDF, EPUB and Kindle. Book excerpt: In this book, the drivers and barriers that motivate or inhibit consumers to participate in e-commerce are investigated, differentiating between the e-commerce subareas of cross-border e-commerce, voice-commerce, conversational-commerce and rental-commerce. This specification is both scientifically and practically relevant, as the different subareas of e-commerce serve different consumer needs and motivations, resulting in a diverse set of antecedents to form consumers' online shopping intentions. Both the respective literature reviews as well as the empirical results of six conducted research studies illustrate the relevance and ubiquity of the four subareas of e-commerce in consumers' everyday online shopping. On the one hand, the results represent an important basis for marketing and consumer research to support a better understanding of the behavioral psychological motives of consumers and better evaluate correlations in shopping behavior. On the other hand, practitioners benefit from the newly gained insights, as online retailers in particular can use them to better adapt their offers to consumer needs and optimize consumers’ online shopping experience.

HCI in Business, Government and Organizations

2020-07-10 Computers
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Release : 2020-07-10
Genre : Computers
Kind : eBook
Book Rating : 410/5 ( reviews)

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Book Synopsis HCI in Business, Government and Organizations by : Fiona Fui-Hoon Nah

Download or read book HCI in Business, Government and Organizations written by Fiona Fui-Hoon Nah. This book was released on 2020-07-10. Available in PDF, EPUB and Kindle. Book excerpt: This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing. *The conference was held virtually due to the COVID-19 pandemic. Chapter “The Effect of Queuing Technology on Customer Experience in Physical Retail Environments” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Drivers and Barriers of Consumer Behavior Regarding New Technologies and Digital Channels

2021-08-06 Business & Economics
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Release : 2021-08-06
Genre : Business & Economics
Kind : eBook
Book Rating : 500/5 ( reviews)

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Book Synopsis Drivers and Barriers of Consumer Behavior Regarding New Technologies and Digital Channels by : Katja Wagner

Download or read book Drivers and Barriers of Consumer Behavior Regarding New Technologies and Digital Channels written by Katja Wagner. This book was released on 2021-08-06. Available in PDF, EPUB and Kindle. Book excerpt: Katja Wagner investigates consumer behavioral intention and interactions with new technologies and digital channels. Due to the fact that the development, spread and sale of these new technologies and digital channels will have a continuous growth and influence in the following years regarding business activities, it is important to take a deeper look in the areas of artificial intelligence and e-commerce. Not only business is affected from these new shifts, but it also impacts consumers’ attitudes, motivation, and practices. So, the evaluation of anthropomorphism and in general, the expectation and motivation of successful acceptance are under review and offer explanations for consumers intentional usage of new technologies. Therefore, six essays address specific phenomena in central subareas of new technologies and digital channels for a more profound understanding of consumers in digital environments.

Handbook on Digital Corporate Communication

2023-05-09 Business & Economics
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Release : 2023-05-09
Genre : Business & Economics
Kind : eBook
Book Rating : 963/5 ( reviews)

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Book Synopsis Handbook on Digital Corporate Communication by : Vilma Luoma-aho

Download or read book Handbook on Digital Corporate Communication written by Vilma Luoma-aho. This book was released on 2023-05-09. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive Handbook offers an extensive overview of current knowledge of corporate communication from a digital perspective. It provides a state-of-the-art view of the ubiquitous impact, both positive and negative, of digital technologies and digitalisation processes on corporate communication.

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