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Service Productivity Management

2006-09-10 Business & Economics
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Release : 2006-09-10
Genre : Business & Economics
Kind : eBook
Book Rating : 316/5 ( reviews)

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Book Synopsis Service Productivity Management by : H. David Sherman

Download or read book Service Productivity Management written by H. David Sherman. This book was released on 2006-09-10. Available in PDF, EPUB and Kindle. Book excerpt: Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services

2020-01-08 Technology & Engineering
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Release : 2020-01-08
Genre : Technology & Engineering
Kind : eBook
Book Rating : 519/5 ( reviews)

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Book Synopsis Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services by : Fabio Sartori Piran

Download or read book Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services written by Fabio Sartori Piran. This book was released on 2020-01-08. Available in PDF, EPUB and Kindle. Book excerpt: In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.

Service Quality and Productivity Management

2017 Business & Economics
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Release : 2017
Genre : Business & Economics
Kind : eBook
Book Rating : 424/5 ( reviews)

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Book Synopsis Service Quality and Productivity Management by : Jochen Wirtz

Download or read book Service Quality and Productivity Management written by Jochen Wirtz. This book was released on 2017. Available in PDF, EPUB and Kindle. Book excerpt: Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes

Integrating Productivity and Quality Management, Second Edition,

1995-06-16 Technology & Engineering
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Release : 1995-06-16
Genre : Technology & Engineering
Kind : eBook
Book Rating : 448/5 ( reviews)

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Book Synopsis Integrating Productivity and Quality Management, Second Edition, by : Johnson Edosomwan

Download or read book Integrating Productivity and Quality Management, Second Edition, written by Johnson Edosomwan. This book was released on 1995-06-16. Available in PDF, EPUB and Kindle. Book excerpt: This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees.

Productivity Engineering and Management

1984 Business & Economics
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Release : 1984
Genre : Business & Economics
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Productivity Engineering and Management by : David J. Sumanth

Download or read book Productivity Engineering and Management written by David J. Sumanth. This book was released on 1984. Available in PDF, EPUB and Kindle. Book excerpt:

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