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Service Management Made Simple

2012-01-01 Business & Economics
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Release : 2012-01-01
Genre : Business & Economics
Kind : eBook
Book Rating : 422/5 ( reviews)

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Book Synopsis Service Management Made Simple by : Gregory J. Marchand

Download or read book Service Management Made Simple written by Gregory J. Marchand. This book was released on 2012-01-01. Available in PDF, EPUB and Kindle. Book excerpt: Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.

Service Management Made Simple

2017-09-12
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Release : 2017-09-12
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Kind : eBook
Book Rating : 723/5 ( reviews)

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Book Synopsis Service Management Made Simple by : Gregory J. Marchand

Download or read book Service Management Made Simple written by Gregory J. Marchand. This book was released on 2017-09-12. Available in PDF, EPUB and Kindle. Book excerpt: Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In the 2nd Edition of the popular Service Management Made Simple, Greg Marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators. Additional content has been added to original chapters discussing customer trust, active listening, and employee development. With 30 years of automotive experience as a shop owner, dealership service advisor, and factory customer satisfaction expert Greg understands that even though every repair shop is different, and every market has its own uniqueness, there are still simple, effective, and inexpensive best practices to attract customers, retain employees, and grow a profitable business. This book will change the way you see your service business. Learn to create extraordinary customer service, construct pay plans that drive productivity, know what the important performance indicators are, and increase your profits today.

Service Management Made Simple

2023-12-28 Business & Economics
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Release : 2023-12-28
Genre : Business & Economics
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Service Management Made Simple by : Gregory J Marchand

Download or read book Service Management Made Simple written by Gregory J Marchand. This book was released on 2023-12-28. Available in PDF, EPUB and Kindle. Book excerpt: Owning or operating an automotive repair shop isn't just about fixing cars - it's about building a thriving business. The revised 3rd Edition of Service Management Made Simple is your practical guide to achieving success, packed with updated strategies and proven best practices to help you navigate every aspect of your shop. This edition goes beyond the basics, diving deep into critical areas for growth and improvement: Onboard new employees like a pro: Implement seamless onboarding processes that set your team up for success from day one. Master the art of the sale: Discover word tracks and techniques that build trust, overcome objections, and close deals confidently. Run effective shop meetings: Learn how to conduct productive meetings that inspire your team, address challenges, and drive results. Optimize your customer scheduling: Implement efficient systems to minimize wait times, maximize technician productivity, and keep customers happy. Establish bulletproof quality control: Implement robust processes that ensure every repair meets the highest standards and builds customer loyalty. Author Greg Marchand, with his 30 years of automotive experience, understands that no two shops are alike. He provides simple, actionable steps that you can adapt to your unique business, regardless of size or location. Service Management Made Simple, 3rd Edition will help you: Attract and retain top talent Boost customer satisfaction and loyalty Streamline operations for peak efficiency Increase profitability and watch your business thrive This isn't just a book, it's a roadmap to success. Stop struggling and start building the thriving automotive repair shop you've always dreamed of.

Strategic Project Management Made Simple

2009-03-16 Business & Economics
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Release : 2009-03-16
Genre : Business & Economics
Kind : eBook
Book Rating : 93X/5 ( reviews)

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Book Synopsis Strategic Project Management Made Simple by : Terry Schmidt

Download or read book Strategic Project Management Made Simple written by Terry Schmidt. This book was released on 2009-03-16. Available in PDF, EPUB and Kindle. Book excerpt: When Fortune Magazine estimated that 70% of all strategies fail, it also noted that most of these strategies were basically sound, but could not be executed. The central premise of Strategic Project Management Made Simple is that most projects and strategies never get off the ground because of adhoc, haphazard, and obsolete methods used to turn their ideas into coherent and actionable plans. Strategic Project Management Made Simple is the first book to couple a step-by-step process with an interactive thinking tool that takes a strategic approach to designing projects and action initiatives. Strategic Project Management Made Simple builds a solid platform upon four critical questions that are vital for teams to intelligently answer in order to create their own strong, strategic foundation. These questions are: 1. What are we trying to accomplish and why? 2. How will we measure success? 3. What other conditions must exist? 4. How do we get there? This fresh approach begins with clearly understanding the what and why of a project - comprehending the bigger picture goals that are often given only lip service or cursory reviews. The second and third questions clarify success measures and identify the risky assumptions that can later cause pain if not spotted early. The how questions - what are the activities, budgets, and schedules - comes last in our four-question system. By contrast, most project approaches prematurely concentrate on the how without first adequately addressing the three other questions. These four questions guide readers into fleshing out a simple, yet sophisticated, mental workbench called "the Logical Framework" - a Systems Thinking paradigm that lays out one's own project strategy in an easily accessible, interactive 4x4 matrix. The inclusion of memorable features and concepts (four critical questions, LogFrame matrix, If-then thinking, and Implementation Equation) make this book unique.

Linux Service Management Made Easy with systemd

2022-02-03 Computers
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Release : 2022-02-03
Genre : Computers
Kind : eBook
Book Rating : 038/5 ( reviews)

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Book Synopsis Linux Service Management Made Easy with systemd by : Donald A. Tevault

Download or read book Linux Service Management Made Easy with systemd written by Donald A. Tevault. This book was released on 2022-02-03. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide for teaching system administrators, developers, and security professionals how to create their own systemd units and maintain system security Key Features Maintain and troubleshoot systemd services with ease Learn to create, modify, and reload service files and use systemd utilities Use cgroups to control resource usage and enhance security Book DescriptionLinux Service Management Made Easy with systemd will provide you with an in-depth understanding of systemd, so that you can set up your servers securely and efficiently.This is a comprehensive guide for Linux administrators that will help you get the best of systemd, starting with an explanation of the fundamentals of systemd management.You’ll also learn how to edit and create your own systemd units, which will be particularly helpful if you need to create custom services or timers and add features or security to an existing service. Next, you'll find out how to analyze and fix boot-up challenges and set system parameters. An overview of cgroups that'll help you control system resource usage for both processes and users will also be covered, alongside a practical demonstration on how cgroups are structured, spotting the differences between cgroups Version 1 and 2, and how to set resource limits on both. Finally, you'll learn about the systemd way of performing time-keeping, networking, logging, and login management. You'll discover how to configure servers accurately and gather system information to analyze system security and performance. By the end of this Linux book, you’ll be able to efficiently manage all aspects of a server running the systemd init system. What you will learn Use basic systemd utilities to manage a system Create and edit your own systemd units Create services for Podman-Docker containers Enhance system security by adding security-related parameters Find important information with journald Analyze boot-up problems Configure system settings with systemd utilities Who this book is for This book is best suited for Linux administrators who want to learn more about maintaining and troubleshooting Linux servers. It will also be useful for aspiring administrators studying for a Linux certification exam, developers looking to learn how to create systemd unit files, and security administrators who want to understand the security settings that can be used in systemd units and how to control resource usage with cgroups. Before you dive into this book, you’ll need a solid working knowledge of basic Linux commands.

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