Share

Service Chain Management

2007-12-18 Business & Economics
Download Service Chain Management PDF Online Free

Author :
Release : 2007-12-18
Genre : Business & Economics
Kind : eBook
Book Rating : 047/5 ( reviews)

GET EBOOK


Book Synopsis Service Chain Management by : Christos Voudouris

Download or read book Service Chain Management written by Christos Voudouris. This book was released on 2007-12-18. Available in PDF, EPUB and Kindle. Book excerpt: Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.

Supply Chain Management in Services Industry

2009-10-20 Business & Economics
Download Supply Chain Management in Services Industry PDF Online Free

Author :
Release : 2009-10-20
Genre : Business & Economics
Kind : eBook
Book Rating : 561/5 ( reviews)

GET EBOOK


Book Synopsis Supply Chain Management in Services Industry by : B. V. S. Prasad

Download or read book Supply Chain Management in Services Industry written by B. V. S. Prasad. This book was released on 2009-10-20. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive environment, services industries are facing the challenge of improving operational efficiencies and reducing cost, without negatively impacting customer service. Further challenges arise due to technology revolution, increasing customer expectations, frequently changing customer needs and a dynamic market scenario. In the highly competitive environment of today, new product development, marketing and promotion costs are increasing constantly. Services providers are recognised, because only in that area it is possible to reduce costs in the supply chain. To meet these challenges, services providers are beginning to implement Supply Chain Management practices (SCM), that create a balance between customer requirements and supply chain capabilities. SCM can bring reliability, responsiveness, consistency, flexibility, cost reduction and process efficiency. Traditionally, organisations were implementing SCM with the purpose of achieving operational efficiency and cost cutting. In today's competitive environment with increasing customer demands, organisations are looking for leveraging competitive advantage to deliver better customer service. When the internet and RFID (Radio Frequency Identification) technologies emerged, they brought a new dimension to SCM concept. Even though many software providers such as SAP, Oracle and IBM offer SCM concepts to the organisation, no one has a complete software package. This book explains how service chains differ from the traditional supply chain, and elaborates on the challenges in implementing SCM in the service industry. The book also focuses on the benefits of using the supply chain in service industries like financial, healthcare, postal and courier, retail, entertainment and tourism services.

Service Supply Chain Systems

2016-04-14 Business & Economics
Download Service Supply Chain Systems PDF Online Free

Author :
Release : 2016-04-14
Genre : Business & Economics
Kind : eBook
Book Rating : 141/5 ( reviews)

GET EBOOK


Book Synopsis Service Supply Chain Systems by : Tsan-Ming Choi

Download or read book Service Supply Chain Systems written by Tsan-Ming Choi. This book was released on 2016-04-14. Available in PDF, EPUB and Kindle. Book excerpt: Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally cruc

Outsourcing Management for Supply Chain Operations and Logistics Service

2012-08-31 Business & Economics
Download Outsourcing Management for Supply Chain Operations and Logistics Service PDF Online Free

Author :
Release : 2012-08-31
Genre : Business & Economics
Kind : eBook
Book Rating : 099/5 ( reviews)

GET EBOOK


Book Synopsis Outsourcing Management for Supply Chain Operations and Logistics Service by : Folinas, Dimitris

Download or read book Outsourcing Management for Supply Chain Operations and Logistics Service written by Folinas, Dimitris. This book was released on 2012-08-31. Available in PDF, EPUB and Kindle. Book excerpt: Logistics and Supply Chain Management has been a vital part of every economy and every business entity. Both sciences have become prestigious research fields focusing on best practices, concepts, and methods. Outsourcing Management for Supply Chain Operations and Logistics Services is concentrated on the key players of the outsourcing paradigm; the organizations that provide logistics services, the Third Party Logistics (3PL’s), as well as their clients, presenting and promoting the lessons learned by their cooperation. Specifically, this publication presents studies which are relevant to practitioners, researchers, students, and clients of the application of the Outsourcing practice on the Logistics and Supply Chain Management services giving emphasis to 3PL’s.

Customer Service Supply Chain Management

2014-06-17 Business & Economics
Download Customer Service Supply Chain Management PDF Online Free

Author :
Release : 2014-06-17
Genre : Business & Economics
Kind : eBook
Book Rating : 583/5 ( reviews)

GET EBOOK


Book Synopsis Customer Service Supply Chain Management by : Alexandre Oliveira

Download or read book Customer Service Supply Chain Management written by Alexandre Oliveira. This book was released on 2014-06-17. Available in PDF, EPUB and Kindle. Book excerpt: DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management Use the business-driven customer service model to align customer services management to business goals, and measure your progress Customer Service Supply Chain Management offers expert guidance for managing your supply chain to deliver more innovative and profitable customer experiences. Pioneering supply chain management experts Alexandre Oliveira and Anne Gimeno provide a comprehensive overview of the topic, detailed descriptions of each high-value approach, and modern applications and best practices proven at leading companies worldwide. Complementing theoretical texts, they offer deep knowledge of how pioneering customer service management techniques are actually applied in the field. This book’s content will be exceptionally helpful to both practitioners and students in all areas of supply chain management, customer service, and marketing, including participants in leading certification programs. To build a truly customer-centric business, you must integrate, balance, and optimize four sets of relationships: product, customer, service, and process. By doing this, you empower your business to deliver the high-profit solutions your customers really want: personalized packages of products, services, support, education, and consulting. Customer Service Supply Chain Management offers a complete model and blueprint for achieving these goals. Global supply chain innovators Alexandre Oliveira and Anne Gimeno show how to systematically address key issues ranging from organizational structure, governance, and strategy to day-to-day tactics and operations. Oliveira and Gimeno help you assess where you stand now, identify gaps and priorities, and move rapidly towards greater effectiveness. They introduce realistic examples, applications, and best practices: all designed to help you translate theory into practice, and practice into profits. USE CUSTOMER SERVICE SUPPLY CHAIN MANAGEMENT TO: GROW SALES VOLUME: Increase market share Accelerate revenue cycles Reduce lost sales Support marketing and sales initiatives IMPROVE CUSTOMER EXPERIENCE: Add customer value Optimize cost to serve Deliver the right service at the right cost GROW MARGINS: Reduce cost of sales Improve asset management Balance service levels and cost structures

You may also like...