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Revolutionize Your Customer Experience

2004-09-22 Business & Economics
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Release : 2004-09-22
Genre : Business & Economics
Kind : eBook
Book Rating : 45X/5 ( reviews)

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Book Synopsis Revolutionize Your Customer Experience by : Colin Shaw

Download or read book Revolutionize Your Customer Experience written by Colin Shaw. This book was released on 2004-09-22. Available in PDF, EPUB and Kindle. Book excerpt: In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Revolutionize Your Customer Experience

2004-09-22 Business & Economics
Download Revolutionize Your Customer Experience PDF Online Free

Author :
Release : 2004-09-22
Genre : Business & Economics
Kind : eBook
Book Rating : 45X/5 ( reviews)

GET EBOOK


Book Synopsis Revolutionize Your Customer Experience by : Colin Shaw

Download or read book Revolutionize Your Customer Experience written by Colin Shaw. This book was released on 2004-09-22. Available in PDF, EPUB and Kindle. Book excerpt: In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

The DNA of Customer Experience

2007-05-10 Business & Economics
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Release : 2007-05-10
Genre : Business & Economics
Kind : eBook
Book Rating : 813/5 ( reviews)

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Book Synopsis The DNA of Customer Experience by : C. Shaw

Download or read book The DNA of Customer Experience written by C. Shaw. This book was released on 2007-05-10. Available in PDF, EPUB and Kindle. Book excerpt: As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

The Customer Service Revolution

2015-01-06 Business & Economics
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Release : 2015-01-06
Genre : Business & Economics
Kind : eBook
Book Rating : 303/5 ( reviews)

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Book Synopsis The Customer Service Revolution by : John R. DiJulius

Download or read book The Customer Service Revolution written by John R. DiJulius. This book was released on 2015-01-06. Available in PDF, EPUB and Kindle. Book excerpt: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

The Intuitive Customer

2016-08-20 Business & Economics
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Release : 2016-08-20
Genre : Business & Economics
Kind : eBook
Book Rating : 303/5 ( reviews)

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Book Synopsis The Intuitive Customer by : Colin Shaw

Download or read book The Intuitive Customer written by Colin Shaw. This book was released on 2016-08-20. Available in PDF, EPUB and Kindle. Book excerpt: Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.

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