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Author :
Release : 2005
Genre :
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis Review of HM Revenue & Customs Online Services by :
Download or read book Review of HM Revenue & Customs Online Services written by . This book was released on 2005. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. HM Revenue & Customs
Release : 2005
Genre :
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis Review of HM Revenue & Customs Online Service by : Great Britain. HM Revenue & Customs
Download or read book Review of HM Revenue & Customs Online Service written by Great Britain. HM Revenue & Customs. This book was released on 2005. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. National Audit Office
Release : 2009
Genre : Business & Economics
Kind : eBook
Book Rating : 920/5 ( reviews)
Book Synopsis HM Revenue & Customs by : Great Britain. National Audit Office
Download or read book HM Revenue & Customs written by Great Britain. National Audit Office. This book was released on 2009. Available in PDF, EPUB and Kindle. Book excerpt: In 2007-08, HMRC received more than a quarter of the 4 million Tax Credit renewals forms in July (the renewal deadline) and it processed half of the 8.2 million Income Tax Self Assessment returns during January to March. At busier times customers experience delays on their correspondence and receive a less responsive service. In the lead up to the Income Tax Self Assessment deadline in January 2008, HMRC answered just two thirds of the 7 million telephone calls made to its contact centres. By encouraging more customers to file tax returns online and removing the need for some returns, HMRC has smoothed peaks in workload and released resources of £7 million a year. The peak in Tax Credit renewal work has, however, increased as the deadline has been brought forward to reduce overpayments. Using different processing targets throughout the year and giving customers more information about how long their information will take to process during peak periods could help spread work out throughout the year. During busy periods, HMRC tends to process simpler Income Tax cases, postponing more complex checks and less urgent work. During peak periods, staff productivity is higher, partly reflecting the simpler cases, but HMRC also experiences increased staff sickness absence. The experience of HMRC and other organisations is that between 15 per cent and 40 per cent of contact with customers is avoidable. Reducing the number of avoidable calls by 15 per cent could release resources of up to £23 million a year or 11 per cent of its annual spending on contact centres.
Author : Great Britain: Parliament: House of Commons: Treasury Committee
Release : 2011-07-30
Genre : Business & Economics
Kind : eBook
Book Rating : 039/5 ( reviews)
Book Synopsis Administration and effectiveness of HM Revenue and Customs by : Great Britain: Parliament: House of Commons: Treasury Committee
Download or read book Administration and effectiveness of HM Revenue and Customs written by Great Britain: Parliament: House of Commons: Treasury Committee. This book was released on 2011-07-30. Available in PDF, EPUB and Kindle. Book excerpt: This report identified serious concerns in a number of areas, including: unacceptable difficulties contacting HMRC by phone during peak periods; endemic delays in responding to post; and an increasing focus on online communication that may exclude those without reliable internet access. The Committee recognises that the Department performs a crucial role and operates under significant external pressures including continuing resource reductions, deficiencies in tax legislation and the legacy of the merger. It also acknowledges the commitment of management to tackling these problems and the dedication and professionalism of HMRC staff. However, it concluded that the Department has a difficult few years ahead of it, as it attempts to improve its service. The Committee makes recommendations in the following areas: Improving the service provided by contact centres; providing robust alternative to online contact; ensuring greater awareness of the impact of process changes on individuals and businesses; ensuring reductions in resources are managed in a way that is commensurate with the enabling IT and process improvements and minimises the loss of Departmental tax expertise; reviewing the division of responsibilities between HMRC and HM Treasury in relation to making tax policy, to ensure practical considerations are taken into account at the earliest possible stage; better targeting of letters that threaten serious consequences against individuals; having the National Audit Office externally audit preparations for Real-time Information, to ensure Ministers can be held accountable for progress against the Government's ambitious timetable; and examining how the Department can achieve better accountability around the settlement of large tax cases
Author : Great Britain: National Audit Office
Release : 2006-12-13
Genre : Business & Economics
Kind : eBook
Book Rating : 020/5 ( reviews)
Book Synopsis Filing VAT and company tax returns by : Great Britain: National Audit Office
Download or read book Filing VAT and company tax returns written by Great Britain: National Audit Office. This book was released on 2006-12-13. Available in PDF, EPUB and Kindle. Book excerpt: Value Added Tax (VAT) and Corporation Tax raised around £120 billion in revenue in 2005-06. Some 1.8 million businesses are registered for VAT and 1.8 million companies registered to file Company Tax returns, which cover their liability for Corporation Tax. This report examines the performance of HM Revenue & Customs in securing and processing VAT and Company Tax returns from businesses which should submit them. It covers: getting the returns in on time; efficiency in dealing with the returns; customer service and the compliance burden on businesses making returns. Over the last three years the number of Company Tax returns filed on time has remained broadly stable at 77 to 79 per cent and VAT return compliance rate has stabilised at 85 per cent. The Department does not have readily available information on the total number of Company Tax returns outstanding from all previous years. It also does not know the potential tax liability arising from all missing returns. At least £1.5 billion of tax is in doubt from late and non-filed VAT and Company Tax returns. The level and the way in which penalties are applied for late filing for the two tax returns has not proved effective in further improving compliance. The report finds online filing of returns could improve efficiency, and welcomes reduction in staff costs and improvements in customer service. The NAO make a number of recommendations, which may be implemented quickly and at low cost, aimed at yielding efficiency savings, reduce tax at risk, and improve the Department's progress towards its targets.
