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From Quality to Business Excellence

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Release : 2003-01
Genre : Business & Economics
Kind : eBook
Book Rating : 781/5 ( reviews)

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Book Synopsis From Quality to Business Excellence by : Charles G. Cobb

Download or read book From Quality to Business Excellence written by Charles G. Cobb. This book was released on 2003-01. Available in PDF, EPUB and Kindle. Book excerpt:

Quality, IT and Business Operations

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Release : 2017-10-01
Genre : Business & Economics
Kind : eBook
Book Rating : 777/5 ( reviews)

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Book Synopsis Quality, IT and Business Operations by : P.K. Kapur

Download or read book Quality, IT and Business Operations written by P.K. Kapur. This book was released on 2017-10-01. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses action-oriented, concise and easy-to-communicate goals and challenges related to quality, reliability, infocomm technology and business operations. It brings together groundbreaking research in the area of software reliability, e-maintenance and big data analytics, highlighting the importance of maintaining the current growth in information technology (IT) adoption in businesses, while at the same time proposing process innovations to ensure sustainable development in the immediate future. In its thirty-seven chapters, it covers various areas of e-maintenance solutions, software architectures, patching problems in software reliability, preventive maintenance, industrial big data and reliability applications in electric power systems. The book reviews the ways in which countries currently attempt to resolve the conflicts and opportunities related to quality, reliability, IT and business operations, and proposes that internationally coordinated research plans are essential for effective and sustainable development, with research being most effective when it uses evidence-based decision-making frameworks resulting in clear management objectives, and is organized within adaptive management frameworks. Written by leading experts, the book is of interest to researchers, academicians, practitioners and policy makers alike who are working towards the common goal of making business operations more effective and sustainable.

The Quality Business

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Release : 2002-09-11
Genre : Business & Economics
Kind : eBook
Book Rating : 065/5 ( reviews)

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Book Synopsis The Quality Business by : Robert Blackburn

Download or read book The Quality Business written by Robert Blackburn. This book was released on 2002-09-11. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.

Quality Management for IT Services: Perspectives on Business and Process Performance

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Release : 2010-09-30
Genre : Business & Economics
Kind : eBook
Book Rating : 913/5 ( reviews)

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Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter

Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter. This book was released on 2010-09-30. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company

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Release : 2009-02-15
Genre : Business & Economics
Kind : eBook
Book Rating : 32X/5 ( reviews)

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Book Synopsis Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company by : Christopher K. Ahoy

Download or read book Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company written by Christopher K. Ahoy. This book was released on 2009-02-15. Available in PDF, EPUB and Kindle. Book excerpt: The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

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