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Author : Great Britain. Board of Inland Revenue
Release : 2004
Genre :
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis Putting Small Business at the Heart of HM Revenue and Customs by : Great Britain. Board of Inland Revenue
Download or read book Putting Small Business at the Heart of HM Revenue and Customs written by Great Britain. Board of Inland Revenue. This book was released on 2004. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. Parliament. House of Commons. Committee of Public Accounts
Release : 2012-12-03
Genre :
Kind : eBook
Book Rating : 878/5 ( reviews)
Book Synopsis HM Revenue and Customs by : Great Britain. Parliament. House of Commons. Committee of Public Accounts
Download or read book HM Revenue and Customs written by Great Britain. Parliament. House of Commons. Committee of Public Accounts. This book was released on 2012-12-03. Available in PDF, EPUB and Kindle. Book excerpt: This report looks at a range of issues among HM Revenue & Customs' activities, but principally into the corporation tax paid by multinational companies. International companies are able to exploit national and international tax structures to minimise corporation tax on the economic activity they conduct in the UK. It is believed that this practice is widespread and that HMRC is not taking sufficiently aggressive action to assess and collect the appropriate amount of corporation tax. Both HMRC and corporate taxpayers are failing to meet the legitimate public expectations from the tax system. Evidence received was unconvincing, in some cases evasive, and there is concern that multinationals have an unfair competitive advantage. A change of mindset needs also to apply to HMRC's approach to the Tax Gap - the difference between tax collected and that which, in the Department's view, should be collected. While total tax revenues have increased by £4 billion since 2010-11, the Department's own assessment of the gap stands at £32 billion and has only reduced by £1 billion since 2004-05. HMRC deserves praise for clearing the backlog of un-reconciled legacy PAYE cases, before its target of December 2012, but is too complacent about the service it provides to customers. The next challenges HMRC faces are the roll-out of the Real Time Information system and the changes to child benefit. The system is vital for the Department for Work and Pensions' introduction of Universal Credit, but HMRC has no contingency planning to cope with any delays in implementation. The Department's performance in reducing the level of error and fraud on the tax credits it pays has got worse rather than better, and it has failed to meet its target
Author : Great Britain: Parliament: House of Commons: Innovation, Universities, Science and Skills Committee
Release : 2009-07-23
Genre : Science
Kind : eBook
Book Rating : 348/5 ( reviews)
Book Synopsis Putting science and engineering at the heart of government policy by : Great Britain: Parliament: House of Commons: Innovation, Universities, Science and Skills Committee
Download or read book Putting science and engineering at the heart of government policy written by Great Britain: Parliament: House of Commons: Innovation, Universities, Science and Skills Committee. This book was released on 2009-07-23. Available in PDF, EPUB and Kindle. Book excerpt: This report considers a broad issue-why science and engineering are important and why they should be at the heart of Government policy-and three more specific issues-the debate on strategic priorities, the principles that inform science funding decisions and the scrutiny of science and engineering across Government. It revisits recommendations made in "Engineering: turning ideas into reality" (4th report session 2008-09, HC 50-I, ISBN 9780215529268). The Committee reiterates its call for the Government to move the Government Chief Scientific Adviser and his Government Office for Science into the heart of Government, the Cabinet Office. It also urges the Government to safeguard the independence of all Science Advisory Committees and make a number of recommendations on how this might be achieved. For example, transparency could be improved and setting up a press office in GO-Science would give SACs an independent voice. The principles that govern UK science funding decisions are discussed, and the report advocates a principle that can accommodate regional science policy, the full range of research funding streams, mission driven research, and the rationalisation of detailed and strategic funding decisions. Finally, the report welcomes changes to the Government's internal science scrutiny programme, and the House of Commons' decision to reinstate the Science and Technology Committee.
Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Release : 2013-03-18
Genre : Business & Economics
Kind : eBook
Book Rating : 231/5 ( reviews)
Book Synopsis HMRC by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book HMRC written by Great Britain: Parliament: House of Commons: Committee of Public Accounts. This book was released on 2013-03-18. Available in PDF, EPUB and Kindle. Book excerpt: In 2011-12, 20 million phone calls to HMRC were not answered. It cost the callers £136 million while they waited to speak to an adviser. And, against its target of responding to 80% of letters within 15 days, the department managed to reply to just 66%. Officials are beginning to realize that good customer service lies at the heart of any strategy to maximize revenues while cutting costs. Callers will no longer be forced to use the more expensive 0845 numbers. Other planned changes include the resolution of more queries first time and a call-back service where this is not possible. However, HMRC's new target of answering 80% of calls within five minutes is still woefully short of the industry standard of answering 80% of calls within 20 seconds. Just how the department is going to improve standards of customer service, given the prospect of its having fewer staff and receiving a higher volume of calls, is open to question. HMRC plans to cut the number of customer-facing staff by a third by 2015. At the same time, the stresses associated with introducing the Real Time Information System, Universal Credit and changes to child benefit are likely to drive up the number of phone calls to the department. HMRC is also to close all of its 281 enquiry centres which give face-to-face advice to customers. HMRC considers that it will be able to improve service standards by using its staff more flexibly. It may need to put in additional resources, though, to avoid the kind of plummeting performance we have seen in the past
Author : Great Britain: Parliament: House of Commons: Treasury Committee
Release : 2007-07-24
Genre : Political Science
Kind : eBook
Book Rating : 615/5 ( reviews)
Book Synopsis The efficiency programme in the Chancellor's departments by : Great Britain: Parliament: House of Commons: Treasury Committee
Download or read book The efficiency programme in the Chancellor's departments written by Great Britain: Parliament: House of Commons: Treasury Committee. This book was released on 2007-07-24. Available in PDF, EPUB and Kindle. Book excerpt: Volume one of this report was published as HCP 483-I, session 2006-07 (ISBN 9780215035332)
