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PowerPhrases!

2010 Business & Economics
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Release : 2010
Genre : Business & Economics
Kind : eBook
Book Rating : 638/5 ( reviews)

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Book Synopsis PowerPhrases! by : Meryl Runion

Download or read book PowerPhrases! written by Meryl Runion. This book was released on 2010. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever needed to express yourself but did not because you could not find the right words? Have you ever walked away from a situation and thought of the perfect thing to say AFTER it was too late? Have you ever given a long explanation and wondered-is there a faster, more effective way to communicate? PowerPhrases! is the answer to those problems and questions. PowerPhrases! provides a toolbox of the perfect expressions to get your point across clearly and confidently. This book provides powerful words when you need them most. You will learn the exact words to assure common understanding, clear up conflict, establish a connection, get what you want and refuse what you don't want. Knowing what to say results in increased confidence, enhanced self-esteem, refinement and professionalism and the ability to slide out of sticky situations with grace and ease. PowerPhrases(tm)! tells you exactly what to say.

Powerful Phrases for Dealing with Difficult People

2013-10-15 Business & Economics
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Release : 2013-10-15
Genre : Business & Economics
Kind : eBook
Book Rating : 999/5 ( reviews)

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Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson. This book was released on 2013-10-15. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Powerful Phrases for Effective Customer Service

2012-09-12 Business & Economics
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Release : 2012-09-12
Genre : Business & Economics
Kind : eBook
Book Rating : 338/5 ( reviews)

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Book Synopsis Powerful Phrases for Effective Customer Service by : Renée Evenson

Download or read book Powerful Phrases for Effective Customer Service written by Renée Evenson. This book was released on 2012-09-12. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.

Ten Powerful Phrases for Positive People

2016-01-05 Self-Help
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Release : 2016-01-05
Genre : Self-Help
Kind : eBook
Book Rating : 535/5 ( reviews)

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Book Synopsis Ten Powerful Phrases for Positive People by : Rich DeVos

Download or read book Ten Powerful Phrases for Positive People written by Rich DeVos. This book was released on 2016-01-05. Available in PDF, EPUB and Kindle. Book excerpt: Successful businessman, philanthropist, and motivational speaker Rich DeVos has learned the value of maintaining a positive attitude and offering encouragement to others. Now, with the knowledge and wisdom he has gained from his experiences and the influential people he has met DeVos offers you the key he has discovered in unlocking the powerful potential of ten ordinary yet life-changing phrases. Simply by adding these phrases into your daily conversations you can help motivate achievement, instill confidence, and change attitudes in your work and family life. Beyond these practical but profound phrases, DeVos delivers an inspiring message of building hope that resonates in the heart of every human being. Your decision to live with a positive attitude can change your life, your community, even the world. Start today with one small phrase: You can do it.

3000 Power Words and Phrases for Effective Performance Reviews

2013-08-27 Business & Economics
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Release : 2013-08-27
Genre : Business & Economics
Kind : eBook
Book Rating : 83X/5 ( reviews)

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Book Synopsis 3000 Power Words and Phrases for Effective Performance Reviews by : Sandra E. Lamb

Download or read book 3000 Power Words and Phrases for Effective Performance Reviews written by Sandra E. Lamb. This book was released on 2013-08-27. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive yet accessible handbook for writing and conducting meaningful, effective performance reviews, geared toward managers of all levels, from the author of How to Write It. Performance reviews are one of the best tools managers have to shape company talent and culture, develop strong channels of communication with employees, and create systemic change. However, the stress and struggle to find just the right words is often what managers and HR professionals dislike most about conducting employee evaluations. In this pithy, user-friendly handbook, author and writing teacher Sandra E. Lamb lays out the best methods and proven tactics to administer productive evaluations that benefit both parties—and the company. Lamb teaches managers how to design scoring systems for employees that track progress with hard data, how to best prepare for and conduct both in-person and written reviews, and the key words to use. Covering hard and soft skills, 3000 Power Words and Phrases for Effective Performance Reviews includes lists of powerful phrases and words that clearly describe performance—both positive and negative—including sections targeted to specific industries and jobs. This guide empowers managers at all levels to master the art of performance reviews that achieve results.

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