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Total Quality Management

1994-04-30 Business & Economics
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Release : 1994-04-30
Genre : Business & Economics
Kind : eBook
Book Rating : 408/5 ( reviews)

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Book Synopsis Total Quality Management by : Peratec Ltd

Download or read book Total Quality Management written by Peratec Ltd. This book was released on 1994-04-30. Available in PDF, EPUB and Kindle. Book excerpt: Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.

Management for Quality Improvement

2020-08-18 Business & Economics
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Release : 2020-08-18
Genre : Business & Economics
Kind : eBook
Book Rating : 087/5 ( reviews)

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Book Synopsis Management for Quality Improvement by : Sigeru Mizuno

Download or read book Management for Quality Improvement written by Sigeru Mizuno. This book was released on 2020-08-18. Available in PDF, EPUB and Kindle. Book excerpt: With continuous improvement (kaizen) and Total Quality Control (TQC) becoming increasingly important to world class companies, there's an urgent need to build quality into every management decision. The tools presented in this book allow you to do just that. They represent the most important advance in quality deployment and project management in recent years. Unlike the seven traditional QC tools, which measure quality problems that already exist and are used by quality circles, these seven new QC tools make it possible for managers to plan wide-ranging and detailed TQC objectives throughout the entire organization. These tools, some borrowed from other disciplines and others developed specifically for quality management, include the relations diagram, the KJ method (affinity diagram), the systematic diagram, the matrix diagram, matrix data analysis, the process decision program chart (PDPC), and the arrow diagram. Together they will help you to: Expand the scope of quality efforts company-wide. Set up and manage the systems necessary to resolve major quality problems. Anticipate potential quality problems and actually eliminate defects before they happen. Never before available in English, Management for Quality Improvement is absolutely essential reading if you are in any area of project management, quality assurance, MIS, or TQC.

Managing for Quality

1993 Business & Economics
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Release : 1993
Genre : Business & Economics
Kind : eBook
Book Rating : 443/5 ( reviews)

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Book Synopsis Managing for Quality by : V. Daniel Hunt

Download or read book Managing for Quality written by V. Daniel Hunt. This book was released on 1993. Available in PDF, EPUB and Kindle. Book excerpt: Managing for Quality is an integrated approach to company-wide quality improvement that shows how to satisfy customer requirements while maintaining quality standards at manageable costs.

Action-Based Quality Management

2014-06-13 Business & Economics
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Release : 2014-06-13
Genre : Business & Economics
Kind : eBook
Book Rating : 533/5 ( reviews)

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Book Synopsis Action-Based Quality Management by : Marta Peris-Ortiz

Download or read book Action-Based Quality Management written by Marta Peris-Ortiz. This book was released on 2014-06-13. Available in PDF, EPUB and Kindle. Book excerpt: Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.

Managing Business Improvement and Quality

1998-03-06 Business & Economics
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Release : 1998-03-06
Genre : Business & Economics
Kind : eBook
Book Rating : 887/5 ( reviews)

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Book Synopsis Managing Business Improvement and Quality by : Barrie G. Dale

Download or read book Managing Business Improvement and Quality written by Barrie G. Dale. This book was released on 1998-03-06. Available in PDF, EPUB and Kindle. Book excerpt: Any management team interested in making best use of tools and techniques would benefit from studying the contents of this book. A conscious effort has been made to produce the text in language which is free from jargon.

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