Author : Marc Silvester
Release : 2012-12-27
Genre : Business & Economics
Kind : eBook
Book Rating : 266/5 ( reviews)
Book Synopsis Living Service ePub by : Marc Silvester
Download or read book Living Service ePub written by Marc Silvester. This book was released on 2012-12-27. Available in PDF, EPUB and Kindle. Book excerpt: Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.