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Lean Six Sigma Service Excellence

2008-10-15 Business & Economics
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Release : 2008-10-15
Genre : Business & Economics
Kind : eBook
Book Rating : 063/5 ( reviews)

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Book Synopsis Lean Six Sigma Service Excellence by : Gerald M. Taylor

Download or read book Lean Six Sigma Service Excellence written by Gerald M. Taylor. This book was released on 2008-10-15. Available in PDF, EPUB and Kindle. Book excerpt: Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......

Lean Six Sigma for Service

2003-07-15 Business & Economics
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Release : 2003-07-15
Genre : Business & Economics
Kind : eBook
Book Rating : 359/5 ( reviews)

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Book Synopsis Lean Six Sigma for Service by : Michael L. George

Download or read book Lean Six Sigma for Service written by Michael L. George. This book was released on 2003-07-15. Available in PDF, EPUB and Kindle. Book excerpt: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Operational Excellence with Lean Six Sigma

2022-01-06 Architecture
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Release : 2022-01-06
Genre : Architecture
Kind : eBook
Book Rating : 317/5 ( reviews)

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Book Synopsis Operational Excellence with Lean Six Sigma by : Bart A. Lameijer

Download or read book Operational Excellence with Lean Six Sigma written by Bart A. Lameijer. This book was released on 2022-01-06. Available in PDF, EPUB and Kindle. Book excerpt: Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.

Design for Six Sigma for Service

2005-06-21 Technology & Engineering
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Release : 2005-06-21
Genre : Technology & Engineering
Kind : eBook
Book Rating : 460/5 ( reviews)

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Book Synopsis Design for Six Sigma for Service by : Kai Yang

Download or read book Design for Six Sigma for Service written by Kai Yang. This book was released on 2005-06-21. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

Transactional Six Sigma and Lean Servicing

2002-06-13 Business & Economics
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Release : 2002-06-13
Genre : Business & Economics
Kind : eBook
Book Rating : 337/5 ( reviews)

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Book Synopsis Transactional Six Sigma and Lean Servicing by : Betsi Harris Ehrlich

Download or read book Transactional Six Sigma and Lean Servicing written by Betsi Harris Ehrlich. This book was released on 2002-06-13. Available in PDF, EPUB and Kindle. Book excerpt: Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

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