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Improving the Airport Customer Experience

2016 Airports
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Release : 2016
Genre : Airports
Kind : eBook
Book Rating : 580/5 ( reviews)

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Book Synopsis Improving the Airport Customer Experience by : Bruce J. Boudreau

Download or read book Improving the Airport Customer Experience written by Bruce J. Boudreau. This book was released on 2016. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description

A Practical Guide to Airline Customer Service

2018-04-16 Transportation
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Release : 2018-04-16
Genre : Transportation
Kind : eBook
Book Rating : 937/5 ( reviews)

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Book Synopsis A Practical Guide to Airline Customer Service by : Colin C. Law

Download or read book A Practical Guide to Airline Customer Service written by Colin C. Law. This book was released on 2018-04-16. Available in PDF, EPUB and Kindle. Book excerpt: A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

Airport Passenger-related Processing Rates Guidebook

2009 Transportation
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Release : 2009
Genre : Transportation
Kind : eBook
Book Rating : 050/5 ( reviews)

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Book Synopsis Airport Passenger-related Processing Rates Guidebook by : Michael James Cassidy

Download or read book Airport Passenger-related Processing Rates Guidebook written by Michael James Cassidy. This book was released on 2009. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.

Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities

2017 Airport terminals
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Release : 2017
Genre : Airport terminals
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities by : James R. Harding

Download or read book Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities written by James R. Harding. This book was released on 2017. Available in PDF, EPUB and Kindle. Book excerpt: TRB.s Airport Cooperative Research Program (ACRP) Research Report 177: Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities provides guidance to assist aging travelers and persons with disabilities to travel independently within airports using pedestrian wayfinding systems. The guidebook addresses travel by people with cognitive, sensory, and other mobility challenges.

Airport Marketing

2017-03-02 Transportation
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Release : 2017-03-02
Genre : Transportation
Kind : eBook
Book Rating : 654/5 ( reviews)

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Book Synopsis Airport Marketing by : David Jarach

Download or read book Airport Marketing written by David Jarach. This book was released on 2017-03-02. Available in PDF, EPUB and Kindle. Book excerpt: Airport Marketing examines the management vision of airport marketing in the post-September 11th environment, presenting in-depth analysis of current airport management practices for both aviation and non-aviation-related activities. The 'aviation-related activities' section covers how an airport as a company develops its own marketing relationship with carriers and, in a broader sense, with all actors within the air transport pipeline, with the aim of increasing the number of intermediate clients consistent with its chosen positioning. The 'non-aviation-related' section, by contrast, focuses on how best-in-class airports have been developing new powers of attraction to customers in their regions, well beyond the simple concept of airport retailing, by use of the so-called 'commercial airport' model. Finally, the impact of September 11th is shown in terms of increased security measures and the future of the aviation industry as a whole. An analysis of worldwide airport industry is provided in the final chapter. Airport Marketing is essential reading for airport managers, government agencies, airlines, consultants, contributors, advisors and sub-contractors to this industry, as well as both undergraduate and graduate level aviation students.

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