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How to Measure the Price and Quality of Access to Justice?

2013
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Release : 2013
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Book Synopsis How to Measure the Price and Quality of Access to Justice? by : Maurits Barendrecht

Download or read book How to Measure the Price and Quality of Access to Justice? written by Maurits Barendrecht. This book was released on 2013. Available in PDF, EPUB and Kindle. Book excerpt: Citizens need access to a private or public mechanism that induces government officials and other citizens to respect their rights. They need 'paths to justice'. Walking these paths is costly. Disputants, for instance, spend money, time and effort when they bring their case forward in negotiations, in a court action, or in other dispute resolution procedures. In this paper, which presents the first results of a project aimed at developing tools for measuring access to justice, we explore how the price and quality of access to justice can be determined. We identify the issues that have to be resolved, and select a number of options to deal with these issues. Furthermore, we explore some of the difficulties that will arise during the development of an actual measurement framework.

A Handbook for Measuring the Costs and Quality of Access to Justice

2010 Law
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Release : 2010
Genre : Law
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Book Rating : 121/5 ( reviews)

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Book Synopsis A Handbook for Measuring the Costs and Quality of Access to Justice by : Martin Gramatikov

Download or read book A Handbook for Measuring the Costs and Quality of Access to Justice written by Martin Gramatikov. This book was released on 2010. Available in PDF, EPUB and Kindle. Book excerpt: This handbook was developed by the Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (The Netherlands). It offers practical information on the use of a methodology for measuring the cost and quality of paths to justice, from the perspective of users. How do clients of justice systems like the way in which their needs and concerns are voiced? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was a value for their money? How much time did they spend? This methodology provides answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes.

Measuring the Costs and Quality of Paths to Justice

2013
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Release : 2013
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Book Synopsis Measuring the Costs and Quality of Paths to Justice by : Martin Gramatikov

Download or read book Measuring the Costs and Quality of Paths to Justice written by Martin Gramatikov. This book was released on 2013. Available in PDF, EPUB and Kindle. Book excerpt: Legal problems and justice needs are similar in different jurisdictions and different locations. Processes for resolving them, as well as rules determining outcomes vary widely, however. Measuring the price (costs) and quality of such 'paths to justice' from the perspective of the user is likely to enhance users' choice, enable comparison and learning, to increase transparency, and to create incentives for improving access to justice. This paper discusses the contours of a methodology for this purpose and of some concrete tools for measuring costs, procedural quality, and outcome quality. Conceptualization of a path to justice, criteria and items included in the measurement framework, as well as different data collection methods, are presented. Experiences from two pilot studies give insight in the challenges that lie ahead, and in the potential uses of the (developing) measurement methodology.

Legal Needs Surveys and Access to Justice

2019-05-31
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Release : 2019-05-31
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Book Rating : 535/5 ( reviews)

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Book Synopsis Legal Needs Surveys and Access to Justice by : OECD

Download or read book Legal Needs Surveys and Access to Justice written by OECD. This book was released on 2019-05-31. Available in PDF, EPUB and Kindle. Book excerpt: This report offers an empirical tool to help planners, statisticians, policy makers and advocates understand people's everyday legal problems and experience with the justice system. It sets out a framework for the conceptualisation, implementation and analysis of legal needs surveys and is ...

Costs and Quality of Online Dispute Resolution

2012 Law
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Release : 2012
Genre : Law
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Book Rating : 73X/5 ( reviews)

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Book Synopsis Costs and Quality of Online Dispute Resolution by : Martin Gramatikov

Download or read book Costs and Quality of Online Dispute Resolution written by Martin Gramatikov. This book was released on 2012. Available in PDF, EPUB and Kindle. Book excerpt: Of the ODR movement and review of the relevant literature / Marta Poblet -- Definitions of online dispute resolution / Simon Thomson & Avrom Sherr -- ODR and trans-border disputes / Przemysław Pecherzewski & Piotr Rodziewicz -- EU regulation on ODR : an introduction and some thoughts / Graham Ross -- Normative and positive developments in the field of online dispute resolution : the European Union level / Bilyana Gyaurova-Wegertseder -- What dispute resolution tasks to support with ODR, and how to support them / Jelle van Veenen -- Measuring the costs of ODR / Martin Gramatikov -- Quality of ODR procedures / Laura Klaming -- Dimension of the quality of the outcome of dispute resolution processes / Martin Gramatikov & Robert Porter.

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