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HC 350 - Complaints and Raising Concerns

2015 Medical
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Release : 2015
Genre : Medical
Kind : eBook
Book Rating : 080/5 ( reviews)

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Book Synopsis HC 350 - Complaints and Raising Concerns by : Great Britain. Parliament. House of Commons. Health Committee

Download or read book HC 350 - Complaints and Raising Concerns written by Great Britain. Parliament. House of Commons. Health Committee. This book was released on 2015. Available in PDF, EPUB and Kindle. Book excerpt: Most of those who complain about NHS services do not seek financial redress. They do so because they wish to have their concerns and experiences understood and for any failings to be acknowledged and put right so that others do not suffer the same avoidable harm. Where such errors occur, patients and their families deserve to be met with a system which is open to complaints, supports them through the process and which delivers a timely apology, explanation and a determination to learn from mistakes. The current system for complaints handling however, remains variable. Too many complaints are mishandled with people encountering poor communication or at worst, a defensive and complicated system which results in a complete breakdown in trust and a failure to improve patient safety. The Committee welcomes the progress made since their last report, but in this, the Committee's final report on complaints and concerns in this Parliament, an overview is set out of the developments and recommendations to date as well as those expected in 2015. The Committee also makes a number of recommendations where further action is required.

HC 886 - Investigating Clinical Incidents in the NHS

2015 Medical
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Release : 2015
Genre : Medical
Kind : eBook
Book Rating : 752/5 ( reviews)

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Book Synopsis HC 886 - Investigating Clinical Incidents in the NHS by : Great Britain. Parliament. House of Commons. Public Administration Select Committee

Download or read book HC 886 - Investigating Clinical Incidents in the NHS written by Great Britain. Parliament. House of Commons. Public Administration Select Committee. This book was released on 2015. Available in PDF, EPUB and Kindle. Book excerpt: PASC is inquiring into how incidents of clinical failure in the NHS are investigated - and how subsequent complaints are handled. The Committee is considering ways that untoward clinical incidents could be investigated immediately at a local level, so that facts and evidence are established early, without the need to find blame, and regardless of whether a complaint has been raised. It is hoped that this work will reduce the need for complaints to go to the Parliamentary and Health Services Ombudsman (PHSO), whose main role relates to administrative and service failures in the NHS in England.

Regulating Patient Safety

2017-03-16 Law
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Release : 2017-03-16
Genre : Law
Kind : eBook
Book Rating : 277/5 ( reviews)

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Book Synopsis Regulating Patient Safety by : Oliver Quick

Download or read book Regulating Patient Safety written by Oliver Quick. This book was released on 2017-03-16. Available in PDF, EPUB and Kindle. Book excerpt: Systematically improving patient safety is of the utmost importance, but it is also an extremely complex and challenging task. This illuminating study evaluates the role of professionalism, regulation and law in seeking to improve safety, arguing that the 'medical dominance' model is ill-suited to this aim, which instead requires a patient-centred vision of professionalism. It brings together literatures on professions, regulation and trust, while examining the different legal mechanisms for responding to patient safety events. Oliver Quick includes an examination in areas of law which have received little attention in this context, such as health and safety law, and coronial law, and contends in particular that the active involvement of patients in their own treatment is fundamental to ensuring their safety.

Whistleblowing and Ethics in Health and Social Care

2016-05-19 Medical
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Release : 2016-05-19
Genre : Medical
Kind : eBook
Book Rating : 085/5 ( reviews)

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Book Synopsis Whistleblowing and Ethics in Health and Social Care by : Angie Ash

Download or read book Whistleblowing and Ethics in Health and Social Care written by Angie Ash. This book was released on 2016-05-19. Available in PDF, EPUB and Kindle. Book excerpt: Those who speak up about poor, corrupt or unethical practice often do so at a great personal cost. This timely book explores our understanding of the ethics of whistleblowing and shows how managers and organisations can support individuals speaking out. While some professional guidelines formalize duties to speak out where there are concerns about poor or harmful practice, workplace cultures often do not encourage or support this, and individuals frequently find themselves victims of a backlash. This book looks at the social, cultural and systemic reasons that make speaking out about poor care so risky. The book looks at the ethics of whistleblowing, and why some people speak out about corrupt or harmful practice, but many do not. It offers a practical framework for creating ethically driven health and social care organizations that support and protect individuals speaking out. Whistleblowing and Ethics in Health and Social Care is essential reading for students, professionals and decision makers across health, social care and criminal justice.

Public Law

2017 Law
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Author :
Release : 2017
Genre : Law
Kind : eBook
Book Rating : 894/5 ( reviews)

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Book Synopsis Public Law by : Mark Elliott

Download or read book Public Law written by Mark Elliott. This book was released on 2017. Available in PDF, EPUB and Kindle. Book excerpt: Public Law covers the essential topics of the public law module in an insightful and interesting way. The book guides students through key themes which help them to understand how the many strands of public law are interlinked. The authors have a real flair for capturing both the vibrant nature of public law in practice and the key contemporary debates in the field. They use practical examples to bring this subject to life and include expert commentaries on each chapter to allow students to see academic debate first-hand. Online Resource Centre:This book is accompanied by an Online Resource Centre which includes: * Updates from the authors to help students keep up-to-date with this fast-moving subject* Multiple choice questions with instant feedback to allow students to test themselves * Suggested answers to the many questions posed throughout the book to help students get to grips with the key debates and issues* A library of weblinks and advice on which websites students should use when planning their own research * Online versions of the diagrams featured in the book

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