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The Compassionate Geek

2011-05-05 Computer industry
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Release : 2011-05-05
Genre : Computer industry
Kind : eBook
Book Rating : 705/5 ( reviews)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley. This book was released on 2011-05-05. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

If It Wasn't for the Customers I'd Really Like This Job

2011-02-28 Business & Economics
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Release : 2011-02-28
Genre : Business & Economics
Kind : eBook
Book Rating : 803/5 ( reviews)

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Book Synopsis If It Wasn't for the Customers I'd Really Like This Job by : Robert Bacal

Download or read book If It Wasn't for the Customers I'd Really Like This Job written by Robert Bacal. This book was released on 2011-02-28. Available in PDF, EPUB and Kindle. Book excerpt: Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.

Defusing Hostile Customers Workbook

1998 Civil service
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Release : 1998
Genre : Civil service
Kind : eBook
Book Rating : 236/5 ( reviews)

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Book Synopsis Defusing Hostile Customers Workbook by : Robert Bacal

Download or read book Defusing Hostile Customers Workbook written by Robert Bacal. This book was released on 1998. Available in PDF, EPUB and Kindle. Book excerpt:

Ask a Manager

2018-05-01 Business & Economics
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Release : 2018-05-01
Genre : Business & Economics
Kind : eBook
Book Rating : 822/5 ( reviews)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green. This book was released on 2018-05-01. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Handling Angry and Hostile Customers

2011-04-11 Anger
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Release : 2011-04-11
Genre : Anger
Kind : eBook
Book Rating : 261/5 ( reviews)

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Book Synopsis Handling Angry and Hostile Customers by : Timothy F. Bednarz

Download or read book Handling Angry and Hostile Customers written by Timothy F. Bednarz. This book was released on 2011-04-11. Available in PDF, EPUB and Kindle. Book excerpt: Handling Angry & Hostile Customers is a training guide that features eight training lessons, each presenting a unique concept, questions to facilitate comprehension and action plans to transfer learning to the working environment.

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