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Foundations of ITIL® V3

2007-09-09 Architecture
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Release : 2007-09-09
Genre : Architecture
Kind : eBook
Book Rating : 169/5 ( reviews)

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Book Synopsis Foundations of ITIL® V3 by : Arjen de Jong

Download or read book Foundations of ITIL® V3 written by Arjen de Jong. This book was released on 2007-09-09. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

ITIL Foundation Exam Study Guide

2012-08-15 Computers
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Release : 2012-08-15
Genre : Computers
Kind : eBook
Book Rating : 647/5 ( reviews)

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Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher. This book was released on 2012-08-15. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL Foundation, ITIL

2019 IT-infrastruktur
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Release : 2019
Genre : IT-infrastruktur
Kind : eBook
Book Rating : 076/5 ( reviews)

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Book Synopsis ITIL Foundation, ITIL by : The Stationery Office

Download or read book ITIL Foundation, ITIL written by The Stationery Office. This book was released on 2019. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

ITIL Foundation Essentials

2012-09-06 Business & Economics
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Release : 2012-09-06
Genre : Business & Economics
Kind : eBook
Book Rating : 008/5 ( reviews)

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Book Synopsis ITIL Foundation Essentials by : Claire Agutter

Download or read book ITIL Foundation Essentials written by Claire Agutter. This book was released on 2012-09-06. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition]

2013-02-05
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Release : 2013-02-05
Genre :
Kind : eBook
Book Rating : 587/5 ( reviews)

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Book Synopsis ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition] by : Stationery Office

Download or read book ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition] written by Stationery Office. This book was released on 2013-02-05. Available in PDF, EPUB and Kindle. Book excerpt: This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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