Empowering Workers and Clients for Organizational Change

2013-08 Political Science

Author : Marcia B. Cohen
Release : 2013-08
Genre : Political Science
Kind : eBook
Book Rating : 400/5 ( reviews)

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Book Synopsis Empowering Workers and Clients for Organizational Change by : Marcia B. Cohen

Download or read book Empowering Workers and Clients for Organizational Change written by Marcia B. Cohen. This book was released on 2013-08. Available in PDF, EPUB and Kindle. Book excerpt: Empowering Workers and Clients for Organizational Change teaches students to effectively engage in organizational change at the service delivery level ... The contributors discuss strategies for assessing the structural characteristics of agencies, organizational culture, and empowerment, and provide information on the use of force field analysis as an assessment framework that can help bring about change within human service agencies"--Back cover

Empowered

2010-09-14 Business & Economics

Author : Josh Bernoff
Release : 2010-09-14
Genre : Business & Economics
Kind : eBook
Book Rating : 338/5 ( reviews)

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Book Synopsis Empowered by : Josh Bernoff

Download or read book Empowered written by Josh Bernoff. This book was released on 2010-09-14. Available in PDF, EPUB and Kindle. Book excerpt: It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints. In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up. This chaos is your future as a manager. You could try to shut it down and shut it off. Or you can harness it and reap the business benefits. According to Josh Bernoff and Ted Schadler of Forrester Research (the organization that brought you Groundswell), your defense against insurgents is to enable them. At its heart, this is a book about how to scale the management of insurgency, both the innovation of insurgent employees and the energy of insurgent customers. The key is a process Forrester calls E Triple S, for the four elements of managing insurgents effectively: empowering, selecting, scaling, and socializing. While it's based in current trends, the core concept of Managing Insurgents -- that the next management and innovation challenge is harnessing individuals empowered by mobile, social, and connected technology -- is a new idea. In the wake of Groundswell, dozens of social-technology-for-business books cropped up. And there are plenty of books on improving your customer service. But there's no serious business book about management, marketing, and innovation in the throes of this trend. When Insurgency hits, it will be perceived not just as a sequel to Groundswell but as the start of a new management philosophy.

Organizational Change for the Human Services

2021 Law

Author : Thomas Packard
Release : 2021
Genre : Law
Kind : eBook
Book Rating : 993/5 ( reviews)

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Book Synopsis Organizational Change for the Human Services by : Thomas Packard

Download or read book Organizational Change for the Human Services written by Thomas Packard. This book was released on 2021. Available in PDF, EPUB and Kindle. Book excerpt: "Human service organizations are faced with environments of volatility, uncertainty, complexity, and ambiguity. The COVID-19 pandemic, other healthcare challenges, expectations for evidence-based practice usage, and racial justice are vivid examples. Clients and communities deserve effective services delivered by competent, compassionate, and committed staff members. Taxpayers, donors, philanthropists, policy makers, and board members deserve to have their contributions used to deliver programs that are effective and efficient. All these forces create demands and opportunities for organizational change. Planned organizational change can happen at the level of a program, division, or an entire organization. Administrators and other staff will need complementary skills in leading and managing organizational change. Staff deserve opportunities to have their unique competencies used to achieve organizational goals. Organizational change involves leading and mobilizing staff to address problems, needs, or opportunities facing the organization by using change processes which involve both human and technical aspects of the organization"--

Employee Empowerment

2020-06-09 Business & Economics

Author : Daniel Bloom
Release : 2020-06-09
Genre : Business & Economics
Kind : eBook
Book Rating : 57X/5 ( reviews)

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Book Synopsis Employee Empowerment by : Daniel Bloom

Download or read book Employee Empowerment written by Daniel Bloom. This book was released on 2020-06-09. Available in PDF, EPUB and Kindle. Book excerpt: One of the major discussions in the business world is: How do we get our human capital assets more engaged in the organization? Current Gallup Polls state that 85% of our employees are not engaged within their organizations. Employee Empowerment fully analyzes this workplace condition, which is a major concern for most CEOs. The solution proposed by this book is the introduction of the TLS (Theory of Constraints - Lean - Six Sigma) Continuum Empowerment model, which comprises three levels of empowerment – Management, Cross-Functional Team, and Individual. The first is the empowerment that comes from upper management to the organization as a whole. The second level is the empowerment that comes from the various cross-functional teams and the final level is from the individuals themselves through their ability to take ownership in the processes in which they are involved. The end solution in the book is that if we can get the human capital assets to take ownership of the processes (that is, empower the front-line employees), it will increase the level of engagement. If they become more engaged they will empower the organization at all levels to introduce sustainable change management to resolve problems within the organization. One of the tools of individual empowerment is the use of the Six Sigma toolbox. This book makes the case that when human capital assets take ownership of the processes, then we have greater engagement, and thus a more empowered organization.

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