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Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives

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Release : 2019-12-24
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Kind : eBook
Book Rating : 598/5 ( reviews)

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Book Synopsis Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives by : Jungkun Park

Download or read book Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives written by Jungkun Park. This book was released on 2019-12-24. Available in PDF, EPUB and Kindle. Book excerpt:

Research Anthology on Human Resource Practices for the Modern Workforce

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Release : 2021-12-30
Genre : Business & Economics
Kind : eBook
Book Rating : 747/5 ( reviews)

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Book Synopsis Research Anthology on Human Resource Practices for the Modern Workforce by : Management Association, Information Resources

Download or read book Research Anthology on Human Resource Practices for the Modern Workforce written by Management Association, Information Resources. This book was released on 2021-12-30. Available in PDF, EPUB and Kindle. Book excerpt: Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

Emotional Labor

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Release : 2014-12-18
Genre : Business & Economics
Kind : eBook
Book Rating : 101/5 ( reviews)

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Book Synopsis Emotional Labor by : Mary E. Guy

Download or read book Emotional Labor written by Mary E. Guy. This book was released on 2014-12-18. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Emotional Labor in the Service Industry

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Author :
Release : 2005
Genre : Organizational behavior
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Emotional Labor in the Service Industry by : Kristin M. Sandberg

Download or read book Emotional Labor in the Service Industry written by Kristin M. Sandberg. This book was released on 2005. Available in PDF, EPUB and Kindle. Book excerpt:

Pathways to Empathy

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Release : 2013-05
Genre : Business & Economics
Kind : eBook
Book Rating : 94X/5 ( reviews)

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Book Synopsis Pathways to Empathy by : Gertraud Koch

Download or read book Pathways to Empathy written by Gertraud Koch. This book was released on 2013-05. Available in PDF, EPUB and Kindle. Book excerpt: Covers the processes of commodification of emotion about now reach into all areas of labor processes, extending even to private life and intimate relationships. This title takes concepts to study the diversity of this economic intrusion into family, education, and nursing in the service sector as well as into corporate management.

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