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Designing for Service

2017-02-23 Design
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Release : 2017-02-23
Genre : Design
Kind : eBook
Book Rating : 149/5 ( reviews)

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Book Synopsis Designing for Service by : Daniela Sangiorgi

Download or read book Designing for Service written by Daniela Sangiorgi. This book was released on 2017-02-23. Available in PDF, EPUB and Kindle. Book excerpt: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

Service Design

2013-03-13 Business & Economics
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Release : 2013-03-13
Genre : Business & Economics
Kind : eBook
Book Rating : 616/5 ( reviews)

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Book Synopsis Service Design by : Andy Polaine

Download or read book Service Design written by Andy Polaine. This book was released on 2013-03-13. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Designing for Service

2017-02-23 Design
Download Designing for Service PDF Online Free

Author :
Release : 2017-02-23
Genre : Design
Kind : eBook
Book Rating : 157/5 ( reviews)

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Book Synopsis Designing for Service by : Daniela Sangiorgi

Download or read book Designing for Service written by Daniela Sangiorgi. This book was released on 2017-02-23. Available in PDF, EPUB and Kindle. Book excerpt: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

An Introduction to Service Design

2018-05-17 Design
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Release : 2018-05-17
Genre : Design
Kind : eBook
Book Rating : 917/5 ( reviews)

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Book Synopsis An Introduction to Service Design by : Lara Penin

Download or read book An Introduction to Service Design written by Lara Penin. This book was released on 2018-05-17. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.

This Is Service Design Doing

2018-01-02 Business & Economics
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Release : 2018-01-02
Genre : Business & Economics
Kind : eBook
Book Rating : 135/5 ( reviews)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn. This book was released on 2018-01-02. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

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