1# Library to Find Best eBook for Read
Author : Rohit Ramaswamy
Release : 1996
Genre : Business & Economics
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis Design and Management of Service Processes by : Rohit Ramaswamy
Download or read book Design and Management of Service Processes written by Rohit Ramaswamy. This book was released on 1996. Available in PDF, EPUB and Kindle. Book excerpt: PLEASE PROVIDE COURSE INFORMATION PLEASE PROVIDE
Author : Joy M. Field
Release : 2020-12-16
Genre : Business & Economics
Kind : eBook
Book Rating : 277/5 ( reviews)
Book Synopsis Designing Service Processes to Unlock Value, Third Edition by : Joy M. Field
Download or read book Designing Service Processes to Unlock Value, Third Edition written by Joy M. Field. This book was released on 2020-12-16. Available in PDF, EPUB and Kindle. Book excerpt: Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.
Author : Hajo Reijers
Release : 2003-04-07
Genre : Business & Economics
Kind : eBook
Book Rating : 862/5 ( reviews)
Book Synopsis Design and Control of Workflow Processes by : Hajo Reijers
Download or read book Design and Control of Workflow Processes written by Hajo Reijers. This book was released on 2003-04-07. Available in PDF, EPUB and Kindle. Book excerpt: The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- ess (or workflow for short) is a specific type of business process, a way of or- nizing work and resources. Workflows are commonly found within large admin- trative organizations such as banks, insurance companies, and governmental agencies. Carrying out the tasks of a workflow in a particular order is required to handle one type of case. Examples of cases are mortgage applications, customer complaints, and claims for unemployment benefits. A workflow used in handling mortgage applications may contain tasks for recording the application, specifying a mortgage proposal, and approving the final policy. The monograph concentrates on four workflow-related issues within the area of Business Process Management; the field of designing and controlling business processes. The first issue is how workflows can be adequately modeled. Workflow mod- ing is an indispensable activity to support any reasoning about workflows. Diff- ent purposes of workflow modeling can be distinguished, such as system ena- ment by Workflow Management Systems, knowledge management, costing, and budgeting. The focus of workflow modeling in this monograph is (a) to support simulation and analysis of workflows and (b) to specify a new workflow design. The main formalism used for the modeling of workflows is the Petri net. Many - isting notions to define several relevant properties have been adopted, such as the workflow net and the soundness notion.
Author : Jörg Becker
Release : 2013-06-05
Genre : Business & Economics
Kind : eBook
Book Rating : 98X/5 ( reviews)
Book Synopsis Process Management by : Jörg Becker
Download or read book Process Management written by Jörg Becker. This book was released on 2013-06-05. Available in PDF, EPUB and Kindle. Book excerpt: Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.
Author : Donna Knapp
Release : 2010-08-15
Genre : Business & Economics
Kind : eBook
Book Rating : 497/5 ( reviews)
Book Synopsis The ITSM Process Design Guide by : Donna Knapp
Download or read book The ITSM Process Design Guide written by Donna Knapp. This book was released on 2010-08-15. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
