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Deploy Empathy

2022-02-11
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Release : 2022-02-11
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Kind : eBook
Book Rating : 637/5 ( reviews)

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Book Synopsis Deploy Empathy by : Michele Hansen

Download or read book Deploy Empathy written by Michele Hansen. This book was released on 2022-02-11. Available in PDF, EPUB and Kindle. Book excerpt: Deploy Empathy will help you learn the skill of interviewing your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes.Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.By the end of this book, you'll be able to interview customers and potential customers with confidence."A smart look at one of business's most overlooked but critical topics." - Morgan Housel, Partner at Collaborative Fund and Author of the International Best-Seller The Psychology of Money"Deploy Empathy is a rare treat: a deep dive, by an expert practitioner, into customer interviews. In addition to strategic exhortations to keep the interview focused on the customer, the tactical advice about phrasing to draw out their opinions and emotions without biasing them is top notch. I'd heartily recommend it to anyone who builds or sells.Deploy Empathy is, far and away, the best book I've ever read on user interviews, filled with tactical insights that were new even having done hundreds of them." - Patrick McKenzie (aka patio11), Founder, Kalzumeus Software

The Leader's Guide to Unconscious Bias

2023-04-25 Business & Economics
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Release : 2023-04-25
Genre : Business & Economics
Kind : eBook
Book Rating : 327/5 ( reviews)

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Book Synopsis The Leader's Guide to Unconscious Bias by : Pamela Fuller

Download or read book The Leader's Guide to Unconscious Bias written by Pamela Fuller. This book was released on 2023-04-25. Available in PDF, EPUB and Kindle. Book excerpt: A “profound” (Cynt Marshall, CEO of the Dallas Mavericks), timely, must-have guide to understanding and overcoming bias in the workplace from the experts at FranklinCovey. Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave. It can look like preferring the application of an Ivy League graduate over one from a state school. It can look like assuming a man is more entitled to speak in a meeting than his female junior colleague. Ideal for every manager who wants to understand and move past their own preconceived ideas, The Leader’s Guide to Unconscious Bias is a “must-read” (Sylvia Acevedo, CEO, rocket scientist, STEM leader, and author) that explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. And what we assume about each other and how we interact with one another has vast effects on our organizational success—especially in the workplace. This book teaches you how to overcome unconscious bias and provides more than thirty unique tools, such as a prep worksheet and a list of ways to reframe your unconscious thoughts. According to the experts at FranklinCovey, your workplace can achieve its highest performance rate once you start to overcome your biases and allow your employees to be whole people. By recognizing bias, emphasizing empathy and curiosity, and making true understanding a priority in the workplace, we can unlock the potential of every person we encounter.

Against Empathy

2016-12-06 Psychology
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Release : 2016-12-06
Genre : Psychology
Kind : eBook
Book Rating : 354/5 ( reviews)

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Book Synopsis Against Empathy by : Paul Bloom

Download or read book Against Empathy written by Paul Bloom. This book was released on 2016-12-06. Available in PDF, EPUB and Kindle. Book excerpt: New York Post Best Book of 2016 We often think of our capacity to experience the suffering of others as the ultimate source of goodness. Many of our wisest policy-makers, activists, scientists, and philosophers agree that the only problem with empathy is that we don’t have enough of it. Nothing could be farther from the truth, argues Yale researcher Paul Bloom. In AGAINST EMPATHY, Bloom reveals empathy to be one of the leading motivators of inequality and immorality in society. Far from helping us to improve the lives of others, empathy is a capricious and irrational emotion that appeals to our narrow prejudices. It muddles our judgment and, ironically, often leads to cruelty. We are at our best when we are smart enough not to rely on it, but to draw instead upon a more distanced compassion. Basing his argument on groundbreaking scientific findings, Bloom makes the case that some of the worst decisions made by individuals and nations—who to give money to, when to go to war, how to respond to climate change, and who to imprison—are too often motivated by honest, yet misplaced, emotions. With precision and wit, he demonstrates how empathy distorts our judgment in every aspect of our lives, from philanthropy and charity to the justice system; from medical care and education to parenting and marriage. Without empathy, Bloom insists, our decisions would be clearer, fairer, and—yes—ultimately more moral. Brilliantly argued, urgent and humane, AGAINST EMPATHY shows us that, when it comes to both major policy decisions and the choices we make in our everyday lives, limiting our impulse toward empathy is often the most compassionate choice we can make.

The Anthropology of Empathy

2011-08-01 Social Science
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Release : 2011-08-01
Genre : Social Science
Kind : eBook
Book Rating : 030/5 ( reviews)

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Book Synopsis The Anthropology of Empathy by : Douglas W. Hollan

Download or read book The Anthropology of Empathy written by Douglas W. Hollan. This book was released on 2011-08-01. Available in PDF, EPUB and Kindle. Book excerpt: Exploring the role of empathy in a variety of Pacific societies, this book is at the forefront of the latest anthropological research on empathy. It presents distinct articulations of many assumptions of contemporary philosophical, neurobiological, and social scientific treatments of the topic. The variations described in this book do not necessarily preclude the possibility of shared existential, biological, and social influences that give empathy a distinctly human cast, but they do provide an important ethnographic lens through which to examine the possibilities and limits of empathy in any given community of practice.

The Jobs To Be Done Playbook

2020-04-07 Design
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Release : 2020-04-07
Genre : Design
Kind : eBook
Book Rating : 527/5 ( reviews)

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Book Synopsis The Jobs To Be Done Playbook by : Jim Kalbach

Download or read book The Jobs To Be Done Playbook written by Jim Kalbach. This book was released on 2020-04-07. Available in PDF, EPUB and Kindle. Book excerpt: These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice–to–have, it's a strategic imperative. The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action. This book shows you techniques to make offerings people want, as well as make people want your offering.

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