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Customer Service in Health Care

2014-07-25 Health & Fitness
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Release : 2014-07-25
Genre : Health & Fitness
Kind : eBook
Book Rating : 31X/5 ( reviews)

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Book Synopsis Customer Service in Health Care by : Kristin Baird

Download or read book Customer Service in Health Care written by Kristin Baird. This book was released on 2014-07-25. Available in PDF, EPUB and Kindle. Book excerpt: Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service teamgoals Creating customer service standards unique to yourorganization Tips on training sessions Strategies for maintaining top-of-mind awareness of customerservice among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component ofbusiness development and marketing

Customer Service for Professionals in Health Care

2012-10-29 Medical personnel and patient
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Release : 2012-10-29
Genre : Medical personnel and patient
Kind : eBook
Book Rating : 053/5 ( reviews)

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Book Synopsis Customer Service for Professionals in Health Care by : Wendy Leebov

Download or read book Customer Service for Professionals in Health Care written by Wendy Leebov. This book was released on 2012-10-29. Available in PDF, EPUB and Kindle. Book excerpt: Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.

The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All

2019-09-02 Business & Economics
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Release : 2019-09-02
Genre : Business & Economics
Kind : eBook
Book Rating : 580/5 ( reviews)

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Book Synopsis The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All by : David W Johnson

Download or read book The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All written by David W Johnson. This book was released on 2019-09-02. Available in PDF, EPUB and Kindle. Book excerpt: Customer-centric, market-driven solutions for fixing America’s broken healthcare system—from one of the industry’s most innovative thought leaders. Healthcare accounts for nearly a fifth of the U.S. economy. Everyone agrees that the current system is broken and in desperate need of repair. It should cost less, tackle chronic disease, and promote health. It requires a massive shift in resources from acute services to better care management, behavioral health, and primary care services. The question isn’t what to do. It’s how to do it. The revolution starts by meeting and supporting consumers’ real health needs. It’s time for American healthcare to serve the people. This is The Customer Revolution in Healthcare. Written by leading healthcare strategist and commentator David W. Johnson, this groundbreaking book is more than a wake-up call. It’s a point-by-point action plan to: • Blow up the “Healthcare Industrial Complex” • Liberate data and empower consumers with technology • Promote agile, innovative, and customer-centric “platform” companies • Reduce costs, improve service, and generate superior outcomes • Deliver personalized care with precisions and compassion • Explain and address America’s self-created opioid crisis • Provide affordable and accessible health insurance for all • Turbocharge the U.S. economy • Foster healthier communities Revolutionary healthcare empowers patients and providers alike. Competitive healthcare companies reconfigure inefficient business models to deliver appropriate, accessible, holistic, and reliable care at lower costs. Caregivers engage patients with insight and compassion informed by real-time data and analytics. Payers reward health companies that deliver great outcomes and great service at competitive prices while keeping members as healthy as possible. Investors fund innovative companies whose products and services delight customers. And consumers receive compassionate, affordable, convenient healthcare that meets their needs. Most important, The Customer Revolution in Healthcare provides a robust framework for aligning economic incentives with patient needs to deliver better outcomes at lower costs with superior customer service. The future of healthcare belongs to innovative customer-centric health companies that deliver kinder, smarter, more affordable care—to all.

Achieving Impressive Customer Service

2012-09-30 Consumer satisfaction
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Release : 2012-09-30
Genre : Consumer satisfaction
Kind : eBook
Book Rating : 497/5 ( reviews)

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Book Synopsis Achieving Impressive Customer Service by : Wendy Leebov

Download or read book Achieving Impressive Customer Service written by Wendy Leebov. This book was released on 2012-09-30. Available in PDF, EPUB and Kindle. Book excerpt: Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: - Managers of service lines, ancillary services and support service in hospitals and systems - Administrators who want to provide managers with powerful tools for making improvements - Managers in managed care, ambulatory care, medical practices, home care and long-term care - Administrative physicians - Professionals in training, education, and organization development - Change agents and consultants - Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!

Customer Care in Healthcare Guidebook

2005 Medical
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Release : 2005
Genre : Medical
Kind : eBook
Book Rating : 378/5 ( reviews)

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Book Synopsis Customer Care in Healthcare Guidebook by : Daniel Farb

Download or read book Customer Care in Healthcare Guidebook written by Daniel Farb. This book was released on 2005. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.

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